Full Job Description
The Account Management team drives client growth by delivering exceptional programmes and building strong, long-term partnerships. They lead end-to-end programme development, ensuring seamless execution, high-quality delivery, and outstanding client experiences that deliver results.
We're looking for a motivated, commercially minded Account Manager who thrives on building strong client relationships, spotting opportunities, and helping deliver outstanding work for both our clients and the business.
What you'll be doing:
- Lead the end-to-end delivery of digital projects, from scoping through launch and post-launch optimization.
- Manage website builds, promotional microsites and digital campaign implementations.
- Coordinate technical projects including CRM programs, API integrations, data feeds, customer journeys and platform enhancements.
- Work closely with developers, designers, solution architects and third-party technology partners to deliver seamless digital experiences.
- Translate client requirements into clear technical briefs and project plans.
- Manage project timelines, budgets, risks, dependencies and stakeholder communications.
- Support the planning and delivery of sweepstakes, promotional campaigns and reward programs, ensuring all technical and operational requirements are met.
- Facilitate requirements gathering, solution workshops and project kick-offs.
- Ensure all solutions meet quality standards through testing, UAT and launch readiness.
- Analyze campaign performance and digital metrics to identify opportunities for continuous improvement.
- Collaborate with Account Management, Sales, Creative and Customer Service teams to deliver exceptional client experiences.
Who we're looking for:
- The ideal candidate have experience or familiarity with website creation, or with platforms such as Squarespace or WordPress.
- Strong account management experience in marketing, loyalty or digital solutions.
- A confident communicator who can build trust with clients and colleagues alike.
- Commercially minded with a knack for spotting growth opportunities.
- Organised, proactive, and solutions-focused.
- Comfortable working with data to generate insights and recommendations.
Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique.
At TLC we aim to create a 'world within the world' that is free from prejudice, bias and inequity.
A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed.
If you're excited by everything we've told you, then it's time to apply!
