5+ years in intelligence, law enforcement analysis, or OSINT/social media exploitation
2+ years in a team lead/supervisory role with responsibility for daily production and quality
Proven track record of meeting performance targets and producing executive-ready reports
Familiarity with DHS/ICE environments and handling of sensitive information
Proficiency with commercial data platforms and social media analysis tools
Strong communication skills and stakeholder management experience
Bachelor's degree in a relevant field or equivalent experience
Must be able to obtain and maintain a favorable DHS/ICE fitness determination
U.S. citizenship required
Responsibilities
Serve as the on-site single point of contact for government leads; conduct daily stand-ups and weekly reviews
Manage intake, prioritization, assignment, and quality checks for all leads; enforce SOPs
Maintain staffing coverage and coordinate cross-training and support
Execute peer reviews and quality control sampling to reduce rework
Ensure compliance with handling of sensitive information and maintain audit trails
Track and report site KPIs aligned to performance standards
Recruit and onboard analysts; manage schedules and performance coaching
Champion the use of approved databases and social media tools; run pilots for tool approval
Benefits
On-site work environment in Williston, Vermont
Opportunity to lead and innovate in a critical national security role
Engagement with cutting-edge analytical tools and methodologies
Collaboration with government leadership and law enforcement agencies
Potential for professional growth and development in a specialized field
Full Job Description
***This position is contingent upon contract award***
Job Title: DHS Intelligence Analyst
Location: Williston, Vermont (On Site)
Program Overview
Removing aliens present in the United States (U.S.) who have violated U.S. laws is a national public safety priority. To address these threats, Immigration and Customs Enforcement (ICE) formed the Targeting Operations Division (TOD) within the ICE Enforcement and Removal Operations (ERO) directorate. The primary mission of the TOD is to identify and locate aliens that pose a threat to public safety or national security. The TOD has a current and recurring need for analytical services in support of its mission to identify and locate individuals who have violated U.S. laws. This support includes the analysis of information obtained from commercial and law enforcement databases as well as publicly accessible, open-source and social media platforms.
Successful law enforcement operations require adaptation to changing public safety threats and the ability to continually refine processes and modernize information technologies. Although ICE-ERO continues to make considerable progress in identifying, targeting, and arresting individuals who have violated U.S. laws, the continued use of proactive and modern enforcement tools remains an essential approach to achieve ICE enforcement goals. Analysis of information sources is needed to enhance ICE's mission and program efficiency. Previous approaches to targeting individuals for enforcement action which have not incorporated open web sources and social media information, have had limited success. The individuals targeted for enforcement action purposely employ countermeasures to inhibit ICE-EROs ability to locate them.
Key Responsibilities:
Operations Leadership
Serve as on-site single point of contact to COR/site government leads; run daily stand-ups and weekly reviews
Manage intake, prioritization, assignment, and quality checks for all leads; enforce SOPs and Definition of Done
Maintain permanent, COR-approved staffing/shift coverage; coordinate cross-training and surge/off-hours support
Quality and Compliance
Own first-pass acceptance and rework reduction; execute peer reviews and QC sampling
Ensure strict handling of PII/SBU/SSI; maintain audit trails and incident response/reporting per DHS guidance
Keep SOPs current; propose monthly updates driven by metrics and retrospectives
Performance Management and Reporting
Track and report site KPIs aligned to QASP (cycle time by priority, throughput per analyst, accuracy/validation, backlog health)
Produce weekly statistical roll-ups and inputs to the monthly status report; implement corrective actions as needed
People Leadership
Recruit/onboard analysts; manage schedules, performance coaching, and succession/backfill plans
Conduct training on tradecraft, tools, compliance, and site-specific procedures
Tools and Innovation
Champion safe, compliant use of approved third-party databases and social-media exploitation tools
Run time-boxed pilots (spikes) and provide ROI evidence for tool approval and scaling
Minimum Qualifications
5+ years in intelligence, law-enforcement analysis, or OSINT/social media exploitation
2+ years in team lead/supervisory role with responsibility for daily production and quality
