3-5+ years of multi-site operations leadership experience in mobility, logistics, or last-mile delivery.
Experience managing 5-15 locations with a focus on problem-solving.
Strong communication skills to engage with senior leaders and motivate teams.
Proven ability to build networks with external partners and city stakeholders.
Demonstrated commercial acumen and customer-centric approach.
Analytical mindset to identify and act on data trends.
Entrepreneurial spirit with a hands-on, scrappy approach.
Responsibilities
Oversee end-to-end operations of DFW drone stations, ensuring performance and safety.
Lead local commercial activities, focusing on customer acquisition and market expansion.
Support execution of marketing strategies, including local campaigns and community outreach.
Recruit, train, and mentor high-performing teams across operations and marketing.
Collaborate on site deployment projects for new drone stations to ensure operational readiness.
Define drone and infrastructure needs, ensuring service availability and capacity planning.
Benefits
Hybrid work model with flexibility.
Opportunity to build and lead teams in an innovative industry.
Engagement in strategic partnerships and market growth initiatives.
Access to a dynamic work environment focused on technology and customer experience.
Full Job Description
Description
General Manager, Dallas-Fort Worth, TX
HQ are Based in Pilot Point | Full-Time | Hybrid
The Opportunity
We're looking for a builder: someone who's built something up from scratch, knows what breaks in the field, and has the commercial instincts to grow a market, not just run one.
As our DFW General Manager, you'll lead Flytrex's operational and commercial activities across the metro, ensuring successful drone station performance, market penetration, and customer adoption.
This role spans operations management, commercial growth, and marketing execution, with direct responsibility for building and mentoring local teams while aligning closely with global leadership.
What You'll Do
Operations Leadership: Oversee end-to-end operations of all active DFW drone stations, ensuring reliable performance, safety, and scalability. Define KPIs, SLAs, enforce operational standards, and implement process automation to drive efficiency.
Commercial Development: Lead local commercial activities including customer acquisition, partner development, and expansion into new markets. Support strategic partnerships building and long-term growth.
Marketing Execution: Support execution of the Company's marketing strategy, including local campaigns, community outreach, social media initiatives, and doorhanger distribution programs. Drive customer penetration and engagement at the neighbourhood level.
Team Building & Leadership: Recruit, build, train, and mentor high-performing operations, commercial, and marketing teams. Foster a culture of excellence, accountability, collaboration, and customer obsession.
Site Deployment: Collaborate with the Real Estate deployment team on site deployment projects for new drone station facilities to ensure smooth site setup and handoff to successful operational launch.
Fleet & Resource Planning: Define drone and infrastructure needs across stations, ensuring service availability, capacity planning, and alignment with global supply and engineering. Collaborate closely with the CAO, R&D, and Engineering teams.
Requirements
3-5+ years of multi-site ops leadership experience in mobility, logistics, last-mile delivery, food, grocery, or similar. Someone who's managed 5-15 locations and knows what breaks and how to fix it.
Inspiring communicator with the ability to connect with senior leaders as well as motivate teams.
Excels at building networks and liaising with external partners and city stakeholders.
Strong commercial acumen and customer obsession.
Analytical, able to spot trends in data and act upon them.
Entrepreneurial mindset with a scrappy hands-on approach.
Valid driver's license and access to reliable transportation. The job requires extensive travel.
