Full Job Description
Job Summary
We are seeking the ServiceNow Database Developer who is responsible for the design, development, and maintenance of data models, data integrations, and database-layer components within the ServiceNow platform. Working within a DevOps model, this role combines deep ServiceNow data architecture expertise with broader database engineering skills to ensure data integrity, performance, and seamless data flows across enterprise systems.
Key Responsibilities
Design and manage ServiceNow table structures, including custom tables, table extensions, dictionary entries, relationships, and database views.
Develop and maintain data import/export pipelines using ServiceNow Import Sets, Transform Maps, and Data Sources.
Build and optimize complex queries using Glide Record, Glide Aggregate, and encoded query syntax; identify and resolve performance bottlenecks in database operations.
Design and implement data migration strategies for platform upgrades, instance consolidations, or system onboarding initiatives.
Develop and maintain integrations that move data between ServiceNow and external systems (relational databases, data warehouses, REST/SOAP endpoints, ETL pipelines).
Collaborate with the ServiceNow Developer and Administrator to ensure data model changes align with application architecture and platform best practices.
Partner with reporting and analytics teams to design performant data foundations for dashboards and Performance Analytics indicators.
Implement data governance standards: field-level security, data classification, audit fields ,and retention policies within ServiceNow.
Contribute to CI/CD pipelines by managing database-layer changes through Update Sets or source control and ensuring schema changes are tested and documented.
Provide expertise in relational database concepts (SQL Server, MySQL, PostgreSQL) as they relate to ServiceNow's underlying architecture.
Perform data audits, cleansing activities, and deduplication efforts to maintain high data quality.
Required Qualifications
Bachelor's degree in Computer Science, Information Systems, or a related field (or equivalent experience).
ServiceNow platform experience with a focus on data architecture, import/transform, and Glide Record scripting. (
Proficiency in SQL and experience with relational database systems (SQL Server, MySQL, or PostgreSQL).
Strong understanding of ServiceNow's CMDB structure, CI relationships, and data model.
Experience with REST/SOAP API data integration patterns.
Familiarity with DevOps practices: version control, CI/CD, and structured release management.
Preferred Qualifications
ServiceNow Certified System Administrator (CSA) or Certified Implementation Specialist- CMDB (CIS-CMDB).
Experience with ETL tools or data integration platforms (SSIS, Azure Data Factory, Boomi).
Knowledge of ServiceNow Integration Hub and MID Server configuration.
Familiarity with data warehousing concepts and reporting platforms (Power BI, Tableau).
Experience supporting CMDB Discovery and Service Mapping.
Competencies
Deep analytical thinking with a data-integrity-first approach.
Strong problem-solving skills for complex data transformation and mapping challenges.
Detail-oriented with rigorous documentation habits.
Effective collaborator across development, QA, and business stakeholder teams.
Ability to communicate data design decisions clearly to both technical and non-technical audiences.
This role may require participation in off-hours data migration activities and platform upgrade data validation efforts.
