TeleTech

DevOps Engineer

TeleTech • $77K — $176K *
Information Technology
Less than 5 years of experience
Job Overview by Ladders

Qualifications

  • 4+ years in DevOps or DevSecOps, focusing on IaC with Terraform and Terragrunt
  • 4+ years troubleshooting CI/CD pipeline issues
  • 4+ years managing cloud applications, particularly AWS
  • 2+ years deploying applications in Kubernetes
  • Experience with multi-tenant cloud-native solutions
  • Experience collaborating with development teams throughout the software lifecycle
  • TS/SCI clearance with polygraph
  • Bachelor's degree
  • Ability to obtain Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months

Responsibilities

  • Provide technical support for customers using a Kubernetes-based platform
  • Troubleshoot application and infrastructure issues
  • Respond to support requests via calls and chat
  • Guide customers through onboarding and deployment workflows
  • Support building and maintaining a DevSecOps pipeline
  • Automate processes using Infrastructure-as-Code (IaC)
  • Champion the adoption of DevOps processes and tools

Benefits

  • Health, life, and disability insurance
  • Financial and retirement benefits
  • Paid leave and professional development opportunities
  • Tuition assistance and work-life programs
  • Recognition awards for exceptional performance
Full Job Description
DevOps Engineer
The Opportunity:

As a DevOps engineer on our team, you'll use your development experience to provide hands-on technical support to customers using our Kubernetes-based platform, including troubleshooting application and infrastructure issues, responding to support requests via calls and chat, and guiding customers through onboarding, deployment, and application development workflows.

Together with a team of experienced professionals, you will support the building and maintenance of a DevSecOps pipeline using the latest open-source technologies. You will use Infrastructure-as-Code (IaC) to automate everything from configuration management to infrastructure provisioning. Using your software engineering knowledge, you will work with your team to bring other organizations onboard with DevOps and champion the adoption of related processes, tools, and roles. Join our team as we build tools to transform the future of the Intelligence Community.

You Have:
  • 4+ years of experience developing tools and processes to drive DevOps or DevSecOps maturity, including building and maintaining IaC solutions using Terraform and Terragrunt to automate environment provisioning, enforce configuration consistency, and support reliable build, test, monitoring, and release workflows across multiple environments
  • 4+ years of experience troubleshooting, triaging, and resolving issues for CI/CD pipeline failures or slowness
  • 4+ years of experience developing, deploying, and managing cloud applications, including AWS
  • 2+ years of experience deploying and managing applications within Kubernetes
  • Experience developing multi-tenant enterprise cloud-native solutions
  • Experience working with application development teams across the software development life cycle and creating solutions to complex problems within a collaborative team environment
  • TS/SCI clearance with a polygraph
  • Bachelor's degree
  • Ability to obtain a Security+ CE, SSCP, CCNA-Security, or GSEC Certification within 6 months of start date


Nice If You Have:
  • Experience with scripting or object-oriented programming in Bash, Python, Groovy, or Golang
  • Experience with Kubernetes Operators, Rancher, and RKE2
  • Experience using or managing ArgoCD, Grafana, or Elasticsearch
  • Experience with Jenkins or GitLab Runners
  • AWS Certified Solutions Architect or Developer Certification
  • Security+ CE, SSCP, CCNA-Security, or GSEC Certification


Clearance:

Applicants selected will be subject to a security investigation and may need to meet eligibility requirements for access to classified information; TS/SCI clearance with polygraph is required.

Compensation

At Booz Allen, we celebrate your contributions, provide you with opportunities and choices, and support your total well-being. Our offerings include health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care. Our recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values. Full-time and part-time employees working at least 20 hours a week on a regular basis are eligible to participate in Booz Allen's benefit programs. Individuals that do not meet the threshold are only eligible for select offerings, not inclusive of health benefits. We encourage you to learn more about our total benefits by visiting the Resource page on our Careers site and reviewing Our Employee Benefits page.

Salary at Booz Allen is determined by various factors, including but not limited to location, the individual's particular combination of education, knowledge, skills, competencies, and experience, as well as contract-specific affordability and organizational requirements. The projected compensation range for this position is $77,600.00 to $176,000.00 (annualized USD). The estimate displayed represents the typical salary range for this position and is just one component of Booz Allen's total compensation package for employees. This posting will close within 90 days from the Posting Date.

Identity Statement

As part of the hiring process, we will ask you to complete an identity verification process that leverages advanced biometrics and artificial intelligence to ensure authenticity and protect against identity fraud. You are expected to be on camera during interviews and assessments. We reserve the right to take your picture to verify your identity and prevent fraud.

Candidate AI Usage Policy

AI is a part of our daily work at Booz Allen, and we are committed to the responsible and ethical use of AI tools. However, we want to ensure a fair candidate process based on your own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) or other tools to assist with responses during interviews (whether in-person or virtual) is prohibited unless permission is explicitly provided.

Work Model
Our people-first culture prioritizes the benefits of collaboration. To support engagement and effective communication, employees working virtually are generally expected to have their cameras on during meetings.
  • Remote: If this position is listed as remote, there may still be occasions when you are required to work in person at a Booz Allen or customer facility.
  • Hybrid: If this position is listed as hybrid, you will be expected to work from a Booz Allen or customer facility, in alignment with your leadership's expectations and the needs of the role.
  • Onsite: If this position is listed as onsite, work will primarily be performed full-time at a customer facility, where employees will collaborate directly with colleagues and customers as required by the role.


About TeleTech

TeleTech is a business process outsourcing company headquartered in Englewood, Colorado. The company was founded in 1982 by Kenneth D. Tuchman and provides customer experience, consulting, and technology services to clients in various industries, including healthcare, financial services, and telecommunications. TeleTech operates in over 20 countries and has over 50,000 employees. The company is committed to sustainability and has implemented several initiatives to reduce its environmental impact.
Learn more about TeleTech
Size
56,000 employees
Industry

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