Development Operations Engineer 0 - (Linux, Python, Bash)Clearance: TS/SCI - Polygraph required
Position ID: 11-8879-DEVOPS0
Location: Fort Meade, Maryland
Description:Provide Tier I/II support for the integrated watchfloor capability within a 24x7/365 operational environment.
Operate as single point of contact (SPOC) between the service provider and operational users.
Capture, log, categorize, and prioritize all incidents via a standardized ticketing system.
Cover the watch floor if not elsewhere.
Perform initial diagnosis using established knowledge bases and incident models.
Attempt first-contact resolution for standard issues (password resets, account access, basic navigation, known errors).
Escalate unresolved incidents to Tier II support via functional escalation procedures.
Maintain incident status communication with users throughout the resolution lifecycle.
Document all troubleshooting steps and resolution actions to populate and expand the knowledge base.
Provide 24/7/365 coverage via rotating 12 hour shifts (0500 and 1700 daily), aligning with 2 week rotation schedules.
Position Desired Skills:- Linux system administration (RHEL / CentOS, etc.).
- Scripting with Python / Bash.
- Experience with Docker.
- Recent (within 3 years) hands-on work with Kubernetes and cluster orchestration.
- Cloud deployment experience.
- Familiarity with security-focused DevOps practices.
- 24 x 7 call-in support for operational system critical discrepancies.
DEVOPS0 Qualifications:Two (2) years of experience with software and system deployments, Linux system administration, containerization, cloud deployments, Development Security Operations.
Bachelor of Science in Engineering or Computer Science
May substitute two (2) years of experience with Masters of Science in Engineering or Computer Science.
May substitute four (4) years of experience in lieu of a Bachelor's Degree
Salary Range: $141k-$173k (Annually)
The range displayed above is a likely salary range for this position. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possible contractual requirements and could fall outside of this range.