Sonar

Developer Writer

Sonar • $90K — $120K *
Austin, TX 78745In-Person
Education, Government & Non-Profit
5 - 7 years of experience
Yesterday
Be an Early Applicant
Job Overview by Ladders

Qualifications

  • 5+ years in partner enablement, channel programs, or customer education.
  • Proven experience in developing structured learning programs in B2B SaaS.
  • Hands-on expertise with Learning Management Systems (LMS).
  • Strong project management skills with timeline setting and dependency identification.
  • Excellent communication skills for collaboration with technical and business stakeholders.
  • Familiarity with digital credentialing platforms is preferred.
  • Exposure to software development or DevOps is advantageous.

Responsibilities

  • Build the Partner Accreditation Program from scratch.
  • Manage the entire partner learning lifecycle, including curriculum and content.
  • Unblock partner-led initiatives ensuring they have necessary skills.
  • Shape future partner enablement investments based on initial results.
  • Design learning paths tailored for various partner roles and tracks.
  • Collaborate on course content with instructional designers and writers.
  • Oversee the LMS for course management and partner experience.
  • Validate partner competency through assessment framework development.

Benefits

  • Collaborative in-office culture with three anchor days per week.
  • Relocation support available for candidates outside the job location.
  • Opportunity to shape long-term partner enablement strategies.
  • Hands-on experience with cutting-edge LMS and credentialing tools.
Full Job Description
The Impact You Will Have:

  • Build Sonar's Partner Accreditation Program from the ground up - the foundational infrastructure that enables partners to independently position, demonstrate, and deliver Sonar solutions at scale.
  • Own the full lifecycle of partner learning: curriculum design, content contribution, LMS operations, credentialing, and program reporting - making you the connective tissue between partner success and revenue outcomes.
  • Directly unblock partner-led pipeline motions - including SQS-to-SQC migrations, scale engagements, and tiered qualification - by ensuring partners have the skills and credentials to operate independently.
  • Shape how Sonar invests in partner enablement for years to come, with your Y1 results forming the foundation for expanded programs in FY27 and beyond.


What You Will Do Daily:

  • Design and manage end-to-end learning paths for partner personas - AEs, BDMs, SEs, and implementation engineers - across Track A (Sales) and Track B (Technical) accreditation programs.
  • Collaborate closely with Developer Writers and Instructional Designers to develop, review, and refine course content that is accurate, engaging, and fit for the partner context.
  • Own the LMS: publish and maintain courses, manage learner enrollments and completions, and ensure a seamless partner experience from first login to badge issuance.
  • Administer digital credentialing - managing badge configuration, issuance workflows, and integration with the partner portal.
  • Define and maintain the assessment framework that validates partner competency across both tracks, in close collaboration with subject matter experts.
  • Build and deliver program reporting - tracking completion rates, pipeline influence, and accreditation velocity - to demonstrate ROI and support future funding decisions.
  • Coordinate with Channel & Ecosystem, Sales, and Customer Success stakeholders to keep the program aligned to evolving partner and business needs.
  • Identify content gaps and continuously improve the program based on partner feedback and performance data.


Experience Needed:

  • At least 5 years of experience in partner enablement, channel programs, customer education, or a closely related field.
  • Demonstrated ability to build structured learning programs - including curriculum design, assessment development, and credentialing - ideally in a B2B SaaS environment.
  • Hands-on experience with a Learning Management System (LMS); experience publishing, managing, and reporting on course content.
  • Comfortable operating across a broad scope: you can move from curriculum strategy to LMS configuration to stakeholder reporting without losing momentum.
  • Strong project management instincts - you set timelines, identify dependencies, and follow through without being micromanaged.
  • Excellent written and verbal communication skills; able to work effectively with both technical SMEs and go-to-market stakeholders.
  • Familiarity with digital credentialing platforms (Credly or equivalent) is a plus.
  • Exposure to software development, DevOps, or developer tooling is an advantage - you don't need to write code, but you should be able to hold a credible conversation with an SE.


In-office culture

We're intentional about this. We believe the best teams are built in the room together. Three anchor days - Mondays, Tuesdays, and Thursdays - create the collaboration rhythm that makes a hub office worth having.

Candidates need to be genuinely based in the location the role is posted - if that's not where you are today, we're happy to support relocation for the right person.

About Sonar

Sonar is a technology company that provides a platform for businesses to manage their customer feedback. The company was founded in 2017 and has since been helping businesses to collect, analyze, and act on customer feedback. Sonar's platform uses artificial intelligence and natural language processing to analyze customer feedback and provide insights to businesses. The company has a team of experienced software developers, data scientists, and customer success managers who work together to deliver high-quality services to clients. Sonar's platform is used by businesses in various industries, including retail, hospitality, and healthcare.
Learn more about Sonar
Size
50 employees
Industry
Information Technology
* Ladders Estimates

Similar Jobs

Ad banner background

Get Ready For Your
Next Interview

More Jobs at Sonar

More Education, Government & Non-Profit Jobs

Find similar Developer Writer jobs:

NationwideAustin, TX