Role description
JOB DESCRIPTION
Job Title: Business Analyst
Location: Remote
Position Overview:
Our Business Analyst (BA) is an individual contributor position and key contributor on a project team responsible guiding customers through the implementation of Salesforce solutions using Silverline's agile methodology. The SBA will engage customer stakeholders to understand desired business outcomes and define success criteria. You will also articulate to customer stakeholders the value of recommended solutions and approach. This role is vital to our project and customer success.
Primary Responsibilities:
Lead Discovery and requirements refinement sessions to uncover customers' business, functional, and technological requirements Synthesize requirements to create clear and comprehensive user stories and solution design documentation Perform fit-gap analysis between Salesforce functionality and client requirements Design elegant, innovative Salesforce solutions involving: configuration of Salesforce and Managed Packages, creation and refinement of complex data models, external integration, business process automation, and other custom functionality Draft custom development specifications and manage the delivery and testing of the functionality by Development resources Iterate on solutions through a Build/Test/Review cycle with customer Product Owner Develop training curriculum and deliver training sessions to the solution's end users Work with a Silverline Engagement Manager to manage a project to scope, budget and timeline expectations
Required Qualifications:
BA/BS degree in Business, Computer Science or Engineering - or equivalent work experience; MBA preferred 3+ years experience administering or consulting with Salesforce Experience with nCino, MuleSoft and other applications is preferred Experience with business process definition, best practices, and reengineering Experience writing user stories to capture Salesforce requirements Experience with data migrations from third party systems to Salesforce Experience designing or building Salesforce integrations with 3rd party applications Understanding of the key levers for B2B, B2C, hybrid business models Understanding of key concepts of user centered design and design thinking Great teamwork and collaboration skills.
