Desktop Technician

Provide installation, configuration and ongoing usability of desktops, laptops, peripheral equipment and software complying with given standards and guidelines. Build and configure computers and peripherals for new hires, including shipping items to new users. Your Day to Day Update and maintain computer inventory and surplus equipment. Level 2 support, resolving technical problems with desktop hardware computing equipment, WIN11 OS, and software applications. Assist in technical upgrading and maintaining of entire desktop systems. End User Support for mobile mail solution. Demonstrates an analytical and systematic approach to problem solving. Communicates fluently orally and in writing and can present complex technical information to both technical and non-technical audiences. This role is eligible for our Flex Persona. For candidates local to our Boston, MA and Hingham MA offices. We're Looking for 3 Working knowledge/support of Windows 11 Operating Systems. 3 Experience supporting/troubleshooting current version of Microsoft Office (M365/O365). 3 Strong PC imaging/refresh/IMAC experience. (MECM) 3 Support of Network and Personal Print environment. 3 Solid understanding of Active Directory including Organizational Units and containers. 3 Software install/troubleshooting skills. 3 Laptop and Desktop Hardware support (Dell). 3 Troubleshooting Network connectivity issues. 3 Effective multi-tasker with excellent time management and customer service skills. 3 Strong experience using MECM Collections, MS-AppV, and MS Intune software deployments and support. 3 Experience working with hardware warranty vendors (Dell) 3 Excellent communication skills 3 Microsoft certifications preferred What You Bring 3 5+ years' experience in Desktop Support. 3 BA or BS degree in technology, related field or requisite experience. 3 Experience working with Service Now Ticketing System, or any equivalent IT service ticketing systems. #LI-HYBRID Minimum Education Requirements: High school degree or equivalent required unless otherwise noted above Location HinghamTime Type Full time Salary Range: $80,280.00 - $98,120.00 The job posting range is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting. We may ultimately pay more or less than the posted range, and the range may be modified in the future. An employee's pay position within the salary range will be based on several factors including, but limited to, relevant education, qualifications, certifications, experience, skills, performance, shift, travel requirements, sales or revenue-based metrics, and business or organizational needs and affordability. This job is also eligible for variable pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401(k), and a suite of well-being benefits to eligible employees. Note: No amount of pay is considered to be wages or compensation until such amount is earned, vested, and determinable. The amount and availability of any bonus, commission, or any other form of compensation that are allocable to a particular employee remains in the Company's sole discretion unless and until paid and may be modified at the Company's sole discretion, consistent with the law.