DRW

Desktop Systems Engineer

DRW • $130K — $160K *
New York, NY 10025In-Person
Information Technology
Less than 5 years of experience
Today
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Job Overview by Ladders

Qualifications

  • 5-7 years of experience in desktop support with a focus on hardware and software issues.
  • Proficient in Windows, macOS, and Linux environments with a strong focus on Windows 11 configuration.
  • Practical experience with enterprise-level security and drive encryption systems like BitLocker and MBAM.
  • Understanding of mobile device management systems such as AirWatch and cross-platform tools like Microsoft Exchange.
  • Expertise in virtualization technologies and knowledge of current desktop services trends.
  • Excellent communication skills with a proven ability to work collaboratively under pressure.
  • Must be able to lift 50-60 lbs for equipment handling.

Responsibilities

  • Provide advanced desktop support and troubleshooting across various operating systems.
  • Build, configure, and manage desktop and mobile devices, ensuring optimal performance.
  • Oversee user account management through Active Directory, including provisioning and deprovisioning tasks.
  • Maintain and support AV systems and collaboration platforms, including Zoom and Microsoft Teams.
  • Proactively monitor and address desktop infrastructure health and security compliance issues.
  • Collaborate with cross-functional teams on projects and escalation of technical issues.
  • Participate in after-hours support rotations and assist with office moves and technology rollouts.

Benefits

  • Comprehensive medical, pharmacy, dental, and vision insurance.
  • 401k plan with discretionary employer match.
  • Short and long-term disability insurance and life insurance.
  • Health savings accounts and flexible spending accounts.
  • Annual discretionary bonus eligibility.
Full Job Description
Our Desktop Systems Engineering team is the front line of support for all users across the firm. We work with a wide range of the best technology available and we get to test, configure and deploy it all in an environment that continually challenges us and demands that we learn new things daily. The team is also responsible for driving innovation for technologies that impact users daily. The pace is fast but we also obsess about leaving no stone unturned when there is a problem to be solved. We believe in healthy debate, creative and collaborative problem solving and active knowledge sharing. Strong technical aptitude and a passion for technology are critical for success in the Systems Engineer role but initiative, strong analytics and drive are equally important.

What you'll be doing:
  • Provide advanced desktop support for Windows, macOS, and Linux environments across corporate offices and remote users.
  • Build, configure, deploy, maintain, and upgrade desktops, laptops, virtual machines, and mobile devices.
  • Troubleshoot hardware, software, operating system, networking, and peripheral issues in a timely manner.
  • Manage user provisioning and deprovisioning, including Active Directory accounts, email access, VPN access, MFA, permissions, and security groups.
  • Support and maintain conference room technologies, AV systems, Zoom/Teams rooms, and collaboration platforms.
  • Monitor desktop infrastructure health and proactively address performance, security, and compliance issues.
  • Work closely with networking, security, storage, cloud, and infrastructure teams on cross-functional projects and escalations.
  • Evaluate, test, and recommend new hardware, software, and endpoint technologies.
  • Maintain accurate documentation for systems, processes, troubleshooting procedures, and asset inventory.
  • Support office moves, desk setups, hardware refreshes, and enterprise technology rollouts.
  • Assist with onboarding, offboarding, and transfer processes for employees and contractors.
  • Participate in after-hours support, maintenance windows, and on-call rotations as required.

What we're looking for in this role:
  • Solid experience with workstations and laptops, including adding display cards and network interface cards (NICs), swapping chasis. Able to lift 50-60 lbs.
  • Efficient in desk moves, always maintaining a positive attitude.
  • Strong background in imaging, supporting, and configuring Windows 11 for optimal performance.
  • Proficient in enterprise drive encryption with BitLocker and MBAM, ensuring security in all tasks.
  • Experienced in supporting Microsoft Office Suite (especially Outlook and Excel) and familiar with plugins.
  • Knowledgeable in mobile device management through AirWatch.
  • Experienced with Microsoft Exchange and Apple Business Manager for cross-platform support.
  • At least 2 years in MEMCM/SCCM administration or similar roles.
  • Robust skills in virtualization and desktop services with up-to-date technology knowledge.
  • Might have to visit our Greenwich Connecticut office once a month and during holidays or when other team members are off to provide coverage.
  • Proficient in using Zoom and conference room equipment to help with meetings to colleagues and visitors
  • An enthusiastic self-starter who thrives under pressure, values teamwork, and has excellent communication skills.

Nice to have:
  • Intune management experience
  • Previous macOS or Linux support experience
  • Previous Windows Server and Active Directory support experience
  • Scripting or low level programming experience


The annual base salary range for this position is $130,000 to $160,000 depending on the candidate's experience, qualifications, and relevant skill set. The position is also eligible for an annual discretionary bonus. In addition, DRW offers a comprehensive suite of employee benefits including group medical, pharmacy, dental and vision insurance, 401k (with discretionary employer match), short and long-term disability, life and AD&D insurance, health savings accounts, and flexible spending accounts.

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About DRW

DRW is a financial trading firm that specializes in derivatives trading. The company was founded in 1992 by Don Wilson and has since grown to have offices in Chicago, London, Montreal, New York, and Singapore. DRW trades a variety of financial instruments, including futures, options, and cryptocurrencies. The company is known for its quantitative trading strategies and has developed a number of proprietary trading systems. DRW is also involved in venture capital and has invested in a number of technology startups.
Learn more about DRW
Size
1,000 employees
Industry
Finance & Insurance
Founded
1992
* Ladders Estimates

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