Strong expertise in macOS and familiarity with Windows systems
Excellent communication and interpersonal skills
Proven problem-solving abilities
Ability to coordinate effectively with technical teams
Responsibilities
Provide comprehensive technical support for new hires during onboarding
Focus on MacBook devices while supporting Windows environments
Ensure seamless setup and resolve hardware/software issues
Configure and set up devices for new hires
Troubleshoot technical issues during enrollment
Deliver high-standard client support with a white-glove service
Collaborate with on-site technical teams to stay updated on standards
Benefits
Full range of medical and dental benefits options
Disability insurance
Paid time off, including sick leave
Other paid and unpaid leave options
Full Job Description
Job Title: Desktop Support
City: Mountain View
State/Province: California
Posting Start Date: 10/27/26
Job Description
JD • Provide comprehensive technical support for new hires during onboarding. • Focus primarily on MacBook devices, with additional support for Windows environments. • Ensure a seamless setup process and resolve hardware/software issues during onboarding. • Configure and set up devices for new hires (MacBook and Windows). • Troubleshoot technical issues related to hardware and software during enrollment. • Deliver white-glove service and maintain a high standard of client support. • Collaborate with on-site technical teams to stay updated on current standards. • Keep clients informed about support processes and expectations. • Strong expertise in macOS and familiarity with Windows systems. • Excellent communication and interpersonal skills. • Ability to coordinate effectively with technical teams and maintain client relationships. • Strong problem-solving skills and customer-first mindset.
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Mandatory Skills: Desktop Support.
Experience: 3-5 Years.
The expected compensation for this role ranges from $45,000 to $121,000 .
Final compensation will depend on various factors, including your geographical location, minimum wage obligations, skills, and relevant experience. Based on the position, the role is also eligible for Wipro's standard benefits including a full range of medical and dental benefits options, disability insurance, paid time off (inclusive of sick leave), other paid and unpaid leave options.
Applicants are advised that employment in some roles may be conditioned on successful completion of a post-offer drug screening, subject to applicable state law.
About Wipro
Wipro Limited is an Indian multinational corporation that provides information technology, consulting and business process services. The company was founded in 1945 and is headquartered in Bengaluru, India. Wipro has operations in over 50 countries and employs over 191,000 people. The company's primary business is in the information technology sector, and it provides services such as application development and maintenance, digital strategy consulting, and data analytics.
