Desktop Support AnalystPosition SummaryWe are seeking a motivated and customer-focused Desktop Support Analyst to provide high-quality technical support to employees in a fast-paced, professional environment.
The ideal candidate will have 2 to 5 years of hands-on desktop support, help desk, or end-user support experience. This individual should be comfortable troubleshooting hardware, software, Microsoft technologies, and basic connectivity issues while providing professional and responsive service to both technical and non-technical users.
This is an onsite position in New York City and is best suited for a junior to mid-level IT professional who can independently resolve common support issues while continuing to expand their technical knowledge.
Key Responsibilities- Provide onsite and remote technical support to end users
- Perform desk-side troubleshooting for hardware, software, and connectivity issues
- Install, configure, and maintain desktops, laptops, printers, peripherals, and related equipment
- Support Windows operating systems and endpoint devices
- Troubleshoot Microsoft 365 applications, including Outlook, Teams, OneDrive, Word, Excel, and PowerPoint
- Assist with password resets, access issues, user accounts, security groups, and permissions
- Perform basic user administration in Active Directory and Microsoft Entra ID
- Assist with endpoint setup, enrollment, and management using Microsoft Intune or a similar platform
- Respond to incidents and service requests through ServiceNow or a comparable ticketing system
- Troubleshoot basic networking issues involving VPN access, Wi-Fi, TCP/IP, and DNS
- Support mobile devices and mobile device management when needed
- Maintain accurate documentation of support activities, troubleshooting steps, and resolutions
- Assist with new-hire setups, equipment deployments, system upgrades, and technology rollouts
- Escalate complex technical issues to the appropriate internal teams
- Provide professional, approachable, and service-oriented support to employees and internal stakeholders
Required Qualifications- 2 to 5 years of desktop support, help desk, or end-user support experience
- Hands-on experience supporting Windows operating systems
- Experience troubleshooting Microsoft 365 and Office applications
- Working knowledge of Active Directory or Microsoft Entra ID
- Familiarity with Microsoft Intune or another endpoint management platform
- Experience using ServiceNow, Jira Service Management, or a similar ticketing system
- Basic understanding of networking concepts, including TCP/IP, DNS, VPN, and wireless connectivity
- Experience installing and troubleshooting desktops, laptops, printers, and peripherals
- Strong troubleshooting and problem-solving skills
- Excellent communication and customer service skills
- Ability to communicate technical information clearly to non-technical users
- Professional and service-oriented approach
- Ability to manage multiple requests in a fast-paced support environment
- Ability to work onsite in New York, NY
Preferred Qualifications- Experience supporting SharePoint Online
- Experience providing executive or VIP support
- Experience working in a corporate or enterprise environment
- Exposure to mobile device management
- Experience supporting both onsite and remote employees
- Familiarity with ITIL-based support processes
Position DetailsJob Title: Desktop Support Analyst
Experience Level: Junior to Mid-Level
Job Type: Full-time
Salary: $80,000 to $90,000 per year
Schedule: Monday through Friday
Expected Hours: 40 hours per week
Work Location: Onsite in New York, NY
