Desktop & Network Support Manager

Salary: $81,192.00 - $146,166.00 Annually
Location : Richland County, SC
Job Type: FTE - Full-Time
Job Number: 194489
Agency: Department of Juvenile Justice
Division: Business Services
Opening Date: 10/26/2026
Closing Date: 11/9/2026 5:00 PM Eastern
Class Code:: AM55
Position Number::
Normal Work Schedule:: Monday - Friday (8:30 - 5:00)
Pay Grade: TEC07
Hiring Range - Min.: $81,192.00

Job Responsibilities
JOB PURPOSE:
Provides technical consulting in the selection, procurement, installation, and support of computer hardware, network hardware, and application software to meet agency end-user needs. Supervises desktop support technicians responsible for installing and supporting computer hardware and application software, training agency users, managing leased computer equipment, and maintaining the inventory of agency IT equipment.

JOB RESPONSIBILITIES:
Directs and manages the agency's statewide Desktop Support program by assigning work, supervising desktop support technicians, and ensuring end-user technologies are deployed, supported, and maintained for agency staff statewide.

Manages and continuously improve endpoint operations by overseeing device imaging, Microsoft Intune administration, Microsoft Autopilot provisioning, mobile device management, software deployment, asset tracking, inventory control, technology refresh planning, and endpoint lifecycle activities.

Leads end-user support services by monitoring support requests, assigning or escalating work, and ensuring hardware, software, telecommunications, printing, mobile device, and basic connectivity issues are resolved appropriately.

Coordinates endpoint technology procurement, vendor services, warranty support, telecommunications support, managed print services, and technology acquisitions with agency leadership, procurement staff, and service providers.

Plans and coordinate statewide deployment and support activities for end-user technologies to maintain standardization, security compliance, operational readiness, and alignment with agency technology objectives.

Performs related duties as required.
Minimum and Additional Requirements
STATE MINIMUM REQUIREMENTS:
A bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology. Relevant experience may substitute for the bachelor's degree on a year-for-year basis.
ADDITIONAL REQUIREMENTS:

Comprehensive knowledge of enterprise desktop support operations, endpoint lifecycle management, Microsoft Intune, Windows Autopilot, mobile device management, Windows-based computers, business applications, printers, copiers, desk phones, peripherals, asset management, inventory control, procurement coordination, vendor service management, workflow automation, and continuous process improvement.

Demonstrated skill in supervising technical staff, prioritizing workloads, resolving complex support issues, documenting technical standards and procedures, analyzing performance metrics, identifying inefficient or repetitive processes, and designing and implementing automated workflows.

Ability to communicate technical information clearly to non-technical users.

Accountable for leading statewide desktop support operations and modernizing endpoint and support processes through automation and continuous improvement.

Ability to coordinate equipment deployments and refresh initiatives; enforce technology, security, and configuration standards; manage competing priorities; develop and train staff; and reduce manual effort while improving service quality, consistency, and delivery times.

Preferred certifications include Microsoft Certified: Endpoint Administrator Associate (MD-102), ITIL Foundation, Microsoft Power Platform certifications, or other relevant industry certifications.

Incumbent must be able to bend, stoop, reach and lift approximately 30 lbs.; must have efficient verbal and written communication skills, and must be able to work in an environment with incarcerated youth.
Preferred Qualifications
PREFERRED AGENCY REQUIREMENTS:
A bachelor's degree and at least five years of experience in automated information or communication system design, installation, operation, repair, sales or marketing. Related experience may be substituted for the bachelor's degree on a year-for-year basis.
Additional Comments
The South Carolina Department of Juvenile Justice offers an exceptional benefits package for FTE positions that includes:

• Public Service Loan Forgiveness Program
• Employee Assistance Program (EAP)
• Health, dental, and life insurance
• 15 days annual (vacation) leave per year
• 15 days of sick leave per year
• 13 paid holidays
• State retirement plans and deferred compensation programs
• Discount Programs such as TicketatWork and WeSave

Applications are incomplete if you fail to answer all supplemental questions, education, and work history. Incomplete applications are not referred to hiring managers. Applications are accepted until 5:00 p.m. on the stated closing date.
You will be asked to provide a certified transcript if selected for a position requiring a degree. A background investigation will be conducted that may include but is not limited to, criminal records, driver's license, and child abuse registry prior to an offer of employment. Additionally, a medical examination and drug testing may be required. Please provide an explanation for any gaps in employment. A resume may be attached to your application but not substituted for completing the work history section of the application.
Benefits for State Employees
The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies.

Insurance Benefits
Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses.

Retirement Benefits
State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options.

Workplace Benefits
State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more.

Note: The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available.
01

Have you or any members of your family ever been a victim of a crime committed by a juvenile who is currently under the supervision of SCDJJ? If yes, type in "Yes" and give your last name of the juvenile, date, and location of trial. If no, please type "No".
02

Do you currently or have you ever worked in or have been professionally associated with a prison, jail, lock, community confinement facility, juvenile facility or other institution as defined in 42 U.S.C. 1997?

• Yes
• No

03

If you answered "Yes" to the previous question, please list the institution(s) and your date(s) of employment.
04

Do you have a valid driver's license?

• Yes
• No

05

Are you at least 21 years of age?

• Yes
• No

06

Will you now or in the future require sponsorship to work in the U.S.?

• Yes
• No

07

Are you currently employed or have you previously been employed with SCDJJ?

• Yes
• No

08

Are you able to perform the essential job functions with or without a reasonable accommodation?

• Yes
• No

09

How did you hear about this position?

• Government Website (careers.sc.gov)
• Career Fair
• Indeed.com
• SC Works
• DJJ Employee
• Other

10

If you answered "DJJ Employee" to the previous question please list employee's name.
11

If you answered "Other" to the previous question, please tell us how you learned of this position.
12

Do you have a bachelor's degree in communications, business administration, information technology, mathematics, statistics, management information science or a related field and experience in telecommunications, data processing and/or information technology?

• Yes
• No

13

I understand that any misrepresentation, omission of facts, or otherwise falsification on this application and attachments will result in disapproval of this application or termination of employment.

• Yes
• No

14

Please provide us with two (2) references. One (1) professional reference and one (1) personal reference (non-family member). Please list name(s), phone number(s), and email address(es).
Required Question