Desktop & Network Support Analyst

Job Description

Hours

• 8:00 am-5:00 pm (Monday-Friday) On-Site
• The team provides support 365 days a year

Compensation

At S&C, we are dedicated to providing competitive and equitable compensation for all our team members, and we are committed to transparency in our pay practices. The estimated annual base salary range for this position is $72,570-$96,152.60. Individual pay within this salary range is determined by several compensable factors, including performance, knowledge, job-related skills and experience, and relevant education or training. This role is also eligible for S&C's annual incentive plan (AIP), subject to eligibility criteria.

Join Our Team as a Desktop & Network Support Analyst!

Are you passionate about Desktop & Network Support Analyst? We seek an enthusiastic and passionate professional for an Endpoint Support Analyst with experience supporting Microsoft 365, Cisco networks, and PC hardware. The successful candidate will join a high-performance, cross-functional team, supporting S&C's 3,000+ client computer systems, printers, and mobile devices across 19 offices in 6 countries. The best person for this role will be approachable and accessible, with a genuine desire to help end-users get the most out of their technology. Operating with professionalism, urgency, empathy, and patience, the successful candidate is a people-focused professional with excellent communication and prioritization skills.

Key Responsibilities:

• Maintain PC hardware remotely and for production support.
• Develop automated processes via PowerShell scripts to improve team functions and client requests.
• Propose projects and initiatives to improve customer support and central management of IT systems, including but not limited to OS configurations, scan guns, printers, and Microsoft tools.
• Provide entry-level team members with coaching in problem-solving and technical standards.
• Drive team efforts to improve customer service for our clients through new technologies.
• Install or assist in installing and maintaining technical equipment and software.
• Respond to and prioritize requests for technical support or assistance.
• Identify and analyze support issues, determining cause, resolution, and potential trends.
• Prepare/maintain procedural, educational, or related documentation/communications.
• All full-time team members must be available on call 24/7 and may need to travel as required for business purposes.

What you'll need to succeed:

• 4-5 years of relevant experience" with something more specific, such as: 4-5 years of experience in Desktop Support, Endpoint Support, IT Support, Systems Administration, or Network Support roles within a corporate or manufacturing environment.
• Knowledge of PowerShell and scripting practices.
• Knowledge of VMware vSphere technologies and best practices.
• Working knowledge of Microsoft Azure.
• Working knowledge of Microsoft Intune MDM/MDA.
• Demonstrated ability to communicate effectively and professionally.
• Expertise in configuring and supporting Windows/Linux/MacOS and Microsoft 365 products.
• Strong customer service orientation with keen attention to detail.
• Proven problem-solving and analytical skills.
• Ability to work independently with minimal supervision in a fast-paced environment.
• Highly self-motivated and skilled at empowering a highly collaborative team.

Education & Certifications/Licenses

Required

• Bachelor's Degree in Computer Science, Information Technology, MIS, or equivalent work experience

Preferred

• Certification in current Microsoft client technologies is highly desirable.

Physical demands:

• Standing: Some tasks are performed in a standing position.
• Walking: Frequent walking of varied distances.
• Lifting: Frequent lifting of items weighing up to 30 lbs.
• Carrying: Frequent carrying of items weighing up to 30 lbs.
• Pushing: Occasional pushing of computer carts.
• Pulling: Occasional pulling of computer carts.
• Bending: Occasional bending to perform a variety of tasks.
• Reaching: Frequent full range of motion from above the shoulders to below the knees.
• Handling: Frequent handling of computer equipment weighing up to 30 lbs.

Disclaimers

This job description is not an exhaustive list of all functions that the team member may be required to perform, and the team member may be required to perform additional functions either temporarily or on an ongoing basis.

The Company reserves the right to revise this job description at any time and to change or eliminate this position.

The team member must be able to perform the essential functions of the position satisfactorily.

Team Member Acknowledgement

I have read this job description, and I understand my responsibilities and the job's essential functions. I am able to perform the essential functions and responsibilities outlined. I understand that the responsibilities, duties, and essential functions of this job may change on a temporary or ongoing basis according to the Company's needs or business decisions, and that, if so, I may be required to perform additional duties, responsibilities, and functions. If I have questions about duties, responsibilities, and functions, I may discuss them with my supervisor or an appropriate member of the HR team.

No fixed deadline.

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