Santa FE Mazda is seeking a dedicated and experienced Desk Manager to join our team in Santa Fe, NM. The ideal candidate will play a pivotal role in managing the front desk operations, ensuring seamless communication between customers, sales, and service departments, and delivering exceptional customer service. This position offers a competitive compensation range of $80,000.00 - $200,000.00 per year, paid weekly.
Responsibilities- Manage daily front desk operations, including greeting customers and handling inquiries promptly and professionally.
- Coordinate communication between sales, service, and administrative teams to streamline workflow and improve customer experience.
- Monitor appointment scheduling and ensure accurate paperwork and documentation are maintained.
- Oversee phone and email communications, including follow-ups and appointment confirmations.
- Train and supervise front desk staff to maintain high service standards.
- Maintain a clean and welcoming front desk environment at all times.
- Resolve customer complaints or concerns efficiently and escalate issues when necessary.
- Assist management with reporting and administrative tasks as needed.
Requirements- Proven experience in a front desk or administrative managerial role, preferably in the automotive industry.
- Excellent interpersonal, communication, and organizational skills.
- Ability to multitask and work efficiently under pressure.
- Strong computer proficiency with knowledge of CRM and dealership management software.
- Detail-oriented with exceptional problem-solving abilities.
- Ability to lead and motivate a team.
- High school diploma or equivalent; additional education or certifications are a plus.
Benefits- Competitive salary range of $80,000.00 - $200,000.00 per year, paid weekly.
- Health, dental, and vision insurance options.
- Retirement savings plan with company match.
- Paid time off and holidays.
- Opportunities for professional development and career growth.
- Employee discounts on vehicles and services.
