Deputy Superintendent for Consumer Assistance Unit (CAU), NS

Under the direction of the agency's Executive Deputy Superintendent for Consumer Protection Financial Enforcement Division, the Deputy Superintendent for Consumer Assistance Unit (CAU) will provide expertise and leadership in support of the Department's mission to protect consumers. Duties will include, but are not limited to: • Briefs and advises the Superintendent and Executive Deputy Superintendent for Consumer Protection Financial Enforcement Division on a wide range of issues affecting New York consumers; • Directs the daily operations of the Consumer Assistance Unit which includes the oversight and management of staff who work on complaints against regulated insurance and non-mortgage banking entities; • Responsible for oversight and management of the external appeal program to ensure compliance with statutory and regulatory requirements; • Responsible for oversight and management of the Independent Dispute Resolution (IDR) process; • Exercises technical and administrative authority over the Consumer Assistance Unit in regulatory, administrative and personnel matters; • Develops staffing strategy for the Consumer Assistance Unit; • Interacts with Chamber, Legislative and Executive staff on sensitive consumer issues; • Represents CAU in meetings with other agencies, industry representatives, the Legislature, Governor's Office and the public; • Works closely with staff in other Divisions of DFS as appropriate on matters relating to regulated entities; • Meets with regulated institutions to discuss complaint findings and directs resolution of violations; • Works with other DFS Divisions to implement legislative and regulatory updates; • Ensures CAU staff are provided with appropriate training and resources on new legislation; • Works closely with staff in other Divisions of DFS, including the Office of General Counsel, Insurance Division and Legislative Affairs on insurance related issues; • Oversee and coordinate consumer outreach and disaster assistance efforts; • Develops and maintains collaborative relationships with other Divisions within DFS; • Consult with Enforcement attorneys on disciplinary action for violations discovered through complaint process; and • Other duties as assigned. Minimum Qualifications Preferred Qualifications • Fourteen (14) years of relevant experience, five of which must have been at a managerial level. Associate degree may substitute for two years of specialized experience; bachelor's degree may substitute for four years of specialized experience; master's degree may substitute for five years of specialized experience; J.D. may substitute for six years of specialized experience; Ph.D. may substitute for seven years of specialized experience. • Excellent communication and interpersonal skills. • Ability to write clearly on complex issues. • Knowledge of Banking, Financial Services and/or Insurance Law is preferred. Additional Comments Please note that a change in negotiating unit may affect your salary, insurance and other benefits. Salary: $180,562 - $223,625 (salary commensurate with experience) Positions located within the New York City metropolitan area, as well as Suffolk, Nassau, Rockland, and Westchester Counties, are also eligible to receive an additional $4,150 annual downstate adjustment. Appointment Status: This is an appointment to a position in the exempt jurisdictional class. Appointment to this position is pending Governor Appointment's Office and Division of Budget approval. Some positions may require additional credentials or a background check to verify your identity. Name Nate Keiper Telephone Email Address NCE.Notifications@dfs.ny.gov Address Street One Commerce Plaza Suite 301 City Albany State NY Zip Code 12257 Notes on Applying Appointment Method: This is an appointment to a position in the exempt jurisdictional class. As such, the incumbent of this position would serve at the pleasure of the appointing authority. To Apply: Interested qualified candidates must submit a resume and letter of interest no later than December 4, 2026 to the email address listed below. Please include Box# (Box DSCAU-DS-00143) in the subject line of your email to ensure receipt of your application. Email submissions are preferred. Please be advised that the New York State Department of Financial Services does not offer sponsorship for employment visas. Nate Keiper Box DSCAU-DS-00143 New York State Department of Financial Services Office of Human Resources Management One Commerce Plaza, Suite 301 Albany, NY 12257 Email: NCE.Notifications@dfs.ny.gov Fax: (518) 402-5071 All candidates that apply may not be scheduled for an interview. Public Service Loan Forgiveness Employment with New York State qualifies an individual for Public Service Loan Forgiveness (PSLF). This program forgives the remaining balance on any Direct Student Loans after you have made 120 qualifying monthly payments while working full-time for a U.S. federal, state, local, or tribal government or not-for-profit organization. To learn more about the program and whether you would qualify, please visit: https://studentaid.gov/manage-loans/forgiveness-cancellation/public-service