Deputy Regional Manager

Qualifications

• 5+ years of experience in delivering IT services, primarily hardware-related.
• Ability to travel as needed to meet operational objectives.
• Strong verbal and written communication skills for interfacing with customers.
• 8570 Level II certification, such as Security+ CE, is required.
• Hands-on experience in hardware deployment is preferred.

Responsibilities

• Assist in managing and supporting IT activities across multiple sites.
• Coordinate with Senior Leadership and manage resources to meet Service Level Agreements.
• Participate in hiring decisions and establish training processes for the team.
• Submit regular reports on operations and oversee training efforts.
• Approve travel requests and coordinate with government officials for support requirements.
• Act as the Alternate Point of Contact for regional customer concerns and manage work schedules.
• Track productivity and enforce compliance standards for the team.

Benefits

• Opportunities for travel to support wider program objectives.
• Potential for learning in other areas of program support.
• Collaborative work environment with senior leaders and management.