- Location: Remote (United States); nationwide program supporting Army installations
- Employment Type: Full-time with benefits (W-2)
- Schedule: Monday through Friday, core business hours 7:30 AM to 4:30 PM Central Time
- Agency Environment: Army Community Service Exceptional Family Member Program; nationwide federal family-support contract
Position OverviewCLFC Healthcare & Communications is hiring a Deputy Program Manager to serve as the designated alternate program leader for a nationwide respite care program supporting military Families with exceptional family members. The Deputy stands in with full authority whenever the Program Manager is unavailable and carries day-to-day operational ownership of intake timeliness, provider matching, and documentation compliance.
This is a leadership seat for someone who has managed healthcare or social service operations and understands the rhythm of military family support programs: the deadlines are family-facing, and the standard is continuity of care without gaps.
Key Responsibilities- Act with full Program Manager authority during any absence; maintain seamless availability to the Government customer during core business hours.
- Supervise the family intake and provider matching pipeline: packet processing, initial family contact, documentation validation, and match proposals on contract timelines.
- Monitor personnel file compliance so every provider file is complete and current before any service is delivered.
- Run weekly open-case reviews and prepare program status reporting.
- Coordinate escalations: provider no-shows, evolving family needs, and remote-location coverage cases.
- Support quality control execution, including root cause analyses and corrective action verification.
Required Qualifications- Bachelor's degree in a related healthcare or social service field.
- 5 years of management experience in healthcare or social services.
- At least 3 years supporting military families or similar populations.
- Ability to favorably complete federal background screening requirements.
Strongly Preferred Qualifications- Case management or special-needs program experience.
- Experience with remote management of distributed staff or services.
- Federal or state contract operations experience with documented performance standards.
- Military spouse, veteran, or military family background.
Compensation and Engagement Details- Annual salary of $77,000 to $93,000 with full benefits: health, dental, and vision coverage, paid time off, federal holidays, and retirement plan.
- Remote-first role on a multi-year nationwide program.
- Clear succession path to program leadership.
- Professional development support.
