Koniag IT Systems, a Koniag Government Services company, is seeking an experienced Deputy Program Manager (DPM) to provide direct on-site operational management supporting a US Army IT services contract. The ideal candidate is a hands-on operational leader with a strong background in US Army enterprise IT service delivery, capable of supervising cross-functional technical teams, managing day-to-day IT operations, and stepping in to represent the Program Manager when needed. This position is located in Fairfax County, VA.
Benefits include medical, dental, and vision insurance, 401(k) retirement plan, paid time off, paid parental leave, life and disability insurance, flexible spending accounts, commuter benefits and tuition reimbursement.
The Deputy Program Manager (DPM) will serve as the on-site operational authority responsible for the daily execution of IT service delivery across multiple technical teams and supported tenant commands. This individual will directly supervise team leads, manage enterprise service ticketing operations, coordinate incident response, and ensure compliance with cybersecurity and regulatory requirements. The DPM will act on behalf of the Program Manager in their absence and serve as a key operational liaison with government division chiefs and leadership. Principal responsibilities will include but are not limited to:
- Manage daily technical operations by monitoring enterprise service ticketing queues across Tier I-III Help Desk, desktop hardware/software support, and field technician teams to ensure resolution Service Level Agreements (SLAs) are consistently maintained.
- Directly supervise team leads across all operational divisions, providing guidance, performance oversight, and day-to-day direction.
- Coordinate emergency response activities, restoral protocols, and after-action reporting during network outages, fiber cuts, system failures, or severe weather events.
- Collaborate with the Cyber Security team to ensure infrastructure systems adhere to DISA Security Technical Implementation Guides (STIGs), Information Assurance Vulnerability Management (IAVMs), Risk Management Framework (RMF) controls, and Command Operational Readiness Assessment (CORA) inspection requirements.
- Coordinate shift rotations, 24/7/365 on-call rosters, training schedules, and team assignments across all supported sites and tenant commands.
- Consolidate daily operational metrics and performance data for integration into contract status reports and program documentation.
- Brief government division chiefs on recurring operational trends, service delivery performance, and issue resolution updates.
- Act as the Program Manager's authorized representative in their absence, assuming full operational and contractual responsibilities as needed.
- Support workforce management activities including onboarding coordination, certification tracking, and adherence to DoD 8570.01-M / DoD 8140.03 baseline requirements.
- Implement ITSM process improvements aligned with ITIL and Army
- Maintain clear and timely communication with government leadership, internal program staff, and subcontractor partners on all operational matters.
Education and Experience:
Required:- Bachelor's degree in Information Technology, Computer Science, Engineering, Business Administration, or a related technical or management discipline from an accredited college or university, or an equivalent combination of military communications background and professional experience.
- 6-8+ years of progressive IT service management and technical experience in US Army environments.
- 3+ years of experience in a supervisory, team lead, or deputy program management role.
- Active Secret clearance (minimum) with eligibility for Top Secret/SCI.
Preferred:<
- Prior experience in a Deputy Program Manager role on a US Army IT services contract.
Required Skills and Competencies:- Exceptional communication skills in English - both written and oral - with the ability to effectively engage technical and non-technical stakeholders at all organizational levels, including senior government leadership.
- Demonstrated ability to manage daily IT service delivery operations across multiple technical teams in a fast-paced US Army environment.
- Strong understanding of enterprise service ticketing systems and SLA-driven Help Desk operations across Tier I-III support levels.
- Experience coordinating critical incident response, restoral activities, and after-action reporting for enterprise IT outages and infrastructure failures.
- Working knowledge of cybersecurity compliance frameworks including DISA STIGs, IAVMs, RMF controls, and CORA inspection processes.
- Proven ability to manage shift scheduling, 24/7/365 on-call rosters, and resource assignments across geographically distributed teams.
- Experience consolidating operational metrics and preparing reports for government leadership and contract status reporting.
- DoD 8570.01-M / DoD 8140 Baseline Certification: Minimum IAT Level II (e.g., CompTIA Security+ CE, CySA+, or CCNA-Security).
- Relevant Computing Environment (CE) or networking certification (e.g., Microsoft Enterprise Administrator, Cisco CCNA/CCNP, or VMware VCP).
- Familiarity with US Army enterprise IT environments, infrastructure, and service delivery frameworks.
Desired Skills and Competencies:- ITIL v4 Foundation certification.
- Project Management Professional (PMP) or Certified Associate in Project Management (CAPM) certification.
- Prior experience supporting US Army Network Enterprise Center or similar US Army enterprise IT command environments.
- Advanced knowledge of IT service management (ITSM) frameworks and enterprise IT operations including End-User Support, Network Engineering, Systems/Storage, Cyber Defense, and Telecommunications/LMR.
- Experience with government program reporting tools, dashboards, and performance metric tracking systems.
- Familiarity with Federal Acquisition Regulations (FAR) and Defense Federal Acquisition Regulation Supplement (DFARS).
- Active Top Secret/SCI clearance.
