Deputy General Services Director

Salary : $122,891.00 - $190,407.00 Annually
Location : Property & Facilities Mgmt, Winston-Salem, NC
Job Type: Full-Time / Permanent
Job Number: 08707
Department: Property & Facilities Management
Division: Prop & Fac Mgmt Admin
Opening Date: 10/16/2026
Closing Date: 10/30/2026 11:59 PM Eastern

Description
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This is an exciting opportunity to help shape, lead, and drive progress in the maintenance and improvement of over 400 City-owned facilities encompassing more than 4 million square feet. As a member of the General Services leadership team, the Deputy Director will assist the General Services Director with departmental leadership, administration, and strategic direction related to capital improvement projects and maintenance operations while overseeing assigned service delivery areas, personnel, and budgets.

The Deputy General Services Director serves as a senior member of the General Services leadership team and assists the Director in the overall leadership, administration, and strategic direction of the department. The position provides executive-level oversight of assigned departmental operations and supports the coordination of services involving City-owned properties, facilities, capital projects, asset management, maintenance, and other General Services functions.

Provides leadership in establishing departmental priorities, performance expectations, operational strategies, and long-range plans. Oversees assigned personnel, operating and capital budgets, contracts, projects, and other resources and works across organizational areas to promote effective, efficient, and responsive service delivery.

Advises the General Services Director on operational, financial, organizational, and strategic matters and works closely with City leadership, departments, contractors, consultants, and other stakeholders on complex issues affecting General Services operations.

Serves in the place of the General Services Director during the Director's absence or as otherwise designated and exercises delegated authority for departmental operations and decisions. May respond to significant operational issues and emergencies outside of normal business hours.

Work is performed under the general direction of the General Services Director.

Examples of Duties

• The duties listed below are representative of the work performed and are not intended to include every task that may be assigned.
• Assists the General Services Director in the leadership, administration, and strategic direction of departmental operations.
• Provides leadership and oversight for assigned divisions, programs, operations, and personnel.
• Establishes priorities, performance expectations, policies, procedures, and service delivery strategies consistent with departmental and City objectives.
• Develops, administers, and monitors operating and capital budgets and ensures the effective allocation and use of departmental resources.
• Directs and coordinates long-range planning for City facilities, properties, infrastructure, capital needs, deferred maintenance, and asset management.
• Oversees major capital improvement, renovation, repair, construction, maintenance, property management, and related projects and initiatives.
• Evaluates departmental operations, financial information, performance measures, facility conditions, service demands, and organizational needs and recommends improvements.
• Oversees contracts, purchasing activities, consultants, vendors, and other external service providers and monitors performance and compliance.
• Coordinates departmental response to significant operational issues, emergencies, continuity needs, and recovery activities.
• Advises City leadership and departments on matters related to General Services operations, facilities, property, asset management, capital improvements, and other assigned areas.
• Represents the department in meetings with City leadership, elected officials, departments, contractors, consultants, community partners, and other stakeholders.
• Serves in the place of the General Services Director during the Director's absence or as designated and exercises authority consistent with that assignment.
• Performs other related duties as assigned.

Typical Qualifications
Knowledge of:

• Principles and practices of organizational leadership, public administration, and management in a complex service-delivery environment.
• Property and facility management, including maintenance, repair, renovation, construction, capital planning, and long-term asset management.
• Strategic planning, performance management, organizational improvement, and resource allocation.
• Budget development, financial management, purchasing, contract administration, and capital budgeting.
• Project and program management principles and practices.
• Local government operations, policies, and administrative processes.
• Safety practices, regulatory requirements, emergency operations, and risk management applicable to assigned functions.

Ability to:

• Assist in leading and administering a large, complex department with multiple operational and professional functions.
• Plan, organize, direct, and evaluate departmental programs, services, personnel, and resources.
• Function effectively on behalf of the General Services Director and exercise appropriate judgment and delegated authority.
• Establish organizational priorities and translate strategic objectives into effective operational plans and services.
• Lead, develop, and evaluate professional, technical, administrative, supervisory, and field personnel.
• Manage operating and capital budgets, contracts, projects, purchasing activities, and other departmental resources.
• Analyze complex operational, financial, and organizational information and develop practical recommendations and solutions.
• Manage competing priorities and respond effectively to complex operational issues and emergencies.
• Establish and maintain effective working relationships with City leadership, elected officials, employees, departments, contractors, consultants, community partners, and the public.
• Communicate complex operational, financial, and technical information clearly and effectively, both orally and in writing.
• Use Microsoft Office and other software applicable to the position.

Education and Experience

Bachelor's degree in public administration, business administration, facilities management, engineering, construction management, architecture, or a related field and considerable progressively responsible experience in facilities management, property management, public works, construction, asset management, municipal operations, or a related field, including significant management and administrative experience; or an equivalent combination of education and experience.

7 to 10 years of experience managing complex municipal, governmental, institutional, commercial, or similarly diverse operations and facilities is preferred.

Supplemental Information
Physical Requirements

This work requires the occasional exertion of up to 25 pounds of force. Work regularly requires sitting, speaking or hearing, using hands to finger, handle, or feel, and performing repetitive motions. Work occasionally requires standing, walking, reaching with hands and arms, and accessing City facilities, properties, construction sites, and other operational environments.

Standard vision requirements apply. Vocal communication is required for expressing or exchanging ideas by the spoken word, and hearing is required to perceive information at normal spoken-word levels. Work requires preparing and analyzing written or computer data, observing general surroundings and activities, operating a motor vehicle, and occasionally inspecting facilities, property, projects, and operational conditions.

Work is performed in both office and field environments and may involve exposure to moderate noise, weather conditions, construction or maintenance activities, and other conditions associated with facilities and operational environments.
EMPLOYEE BENEFITS

• 401a Contribution (employee match not required)
• Bus Pass Program
• Education Assistance
• Employee Assistance Program
• Employee Suggestion Program
• Family and Medical Leave
• Flexible Spending Accounts
• Group Health Insurance
• Group Dental Insurance
• Jury Duty Leave
• Life/Accidental Death Insurance
• Long-Term Care Insurance
• Military Leave
• Paid Holidays
• Promotion from Within
• Retirement/Pension Plan (State of NC)
• School Leave
• Shared Leave
• Short-Term Disability Insurance
• Sick Leave
• Training
• Vacation Leave
• Wellness Program

01

Do you possess a Bachelor's degree in public administration, business administration, facilities management, engineering, construction management, architecture, or a related field and considerable progressively responsible experience in facilities management, property management, public works, construction, asset management, municipal operations, or a related field, including significant management and administrative experience; or an equivalent combination of education and experience?

• Yes
• No

Required Question