MassHealth is seeking a highly skilled, collaborative, and results-oriented professional to serve as the
Deputy Director of Pharmacy Technology and Informatics. This position provides operational and technical leadership for the MassHealth Pharmacy Online Processing System (POPS), supporting data systems, pharmacy business processes, vendor relationships, and staff responsible for critical pharmacy operations.
Reporting to the Director of Pharmacy Technology and Informatics, the Deputy Director will oversee the accuracy, reliability, and effectiveness of pharmacy claims adjudication and manufacturer rebate processing. The position plays a key role in system operations, technical troubleshooting, data analysis, testing, system enhancements, and resolving complex operational challenges to ensure the continued delivery of high-quality pharmacy services.
The Deputy Director will also lead and develop a multidisciplinary team, strengthen collaboration across functional areas, and promote consistent operational practices, staff development, and shared accountability. The ideal candidate will bring strong technical expertise, analytical and problem-solving skills, and demonstrated leadership capabilities, with the ability to manage competing priorities, resolve complex issues, and deliver well-supported recommendations to executive leadership.
In addition to personally contributing to system operations and delivery, the Deputy Director leads and develops a multidisciplinary team of resources. The position is responsible for breaking down organizational silos, establishing shared ownership, cross-training staff, improving operational discipline, and ensuring that work is completed accurately and collaboratively.
The Deputy Director serves as the primary quality and escalation point before matters are presented to the Director. The position independently resolves operational issues when appropriate and ensures that escalated matters, recommendations, and deliverables are complete, validated, risk-assessed, and ready for executive decision.
Duties and Responsibilities (these duties are a general summary and not all inclusive): - Support and develop pharmacy technology and informatics staff, including supervision, work planning, cross-training, performance management, and team development.
- Oversee POPS operations, maintenance, claims adjudication, rebate processing, production support, incident response, and system performance.
- Provide hands-on technical and operational support, including issue investigation, data analysis, testing, release validation, and change implementation.
- Direct software development, testing, release management, project delivery, documentation, and operational readiness.
- Participate in and oversee after-hours and weekend activities as needed to support production incidents, system releases, maintenance, testing, and other critical operational needs.
- Manage vendor performance, SLAs, contracts, procurements, compliance, and resolution of operational or technical issues.
- Implement and maintain operational standards, processes, and quality controls to ensure consistent delivery and decision-ready escalation to the Director.
- Lead pharmacy technology and informatics strategy, roadmap planning, and alignment with MassHealth Pharmacy Program priorities.
- Coordinate with business, technical, vendor, and program stakeholders to resolve issues and support successful delivery.
- Support budget, resource, and funding priorities to ensure pharmacy technology initiatives and operations are fiscally responsible.
Preferred Qualifications: - Demonstrated experience providing hands-on operational support for a mission-critical transaction-processing application.
- Experience investigating complex production issues using application functionality, transaction data, system reports, logs, and database queries.
- The ability to independently analyze and validate operational data (SAS or SQL Preferred).
- Experience with healthcare claims, pharmacy claims adjudication, Medicaid systems, financial transactions, or another high-volume regulated processing environment.
- Experience performing or directing system testing, regression testing, production validation, and release-readiness reviews.
- Ability to review technical work critically and identify unsupported conclusions, incomplete testing, data-quality problems, and operational risks.
- Proven ability to lead and develop a team while remaining directly involved in complex operational and technical work.
- Demonstrated success breaking down functional silos through cross-training, shared procedures, common priorities, and clear accountability.
- Experience holding technology vendors accountable for incident resolution, system performance, deliverable quality, and contractual obligations.
- Solid executive judgment, including the ability to resolve issues independently and escalate complete, decision-ready recommendations.
To Apply: Please upload both Resume and Cover Letter for this position when applying. First consideration will be given to those applicants that apply within the first 14 days.
Qualifications:MINIMUM ENTRANCE REQUIREMENTS:
Applicants must have at least (A) six (6) years of full-time or, equivalent part-time, professional, administrative, supervisory, or managerial experience in business administration, business management, public administration, public management, clinical administration or clinical management of which (B) at least two (2) years must have been in a project management, supervisory or managerial capacity or (C) any equivalent combination of the required experience and substitutions below.
Substitutions:
I. A certificate in a relevant or related field may be substituted for one (1) year of the required (A) experience.
II. A Bachelor's degree in a related field may be substituted for two (2) years of the required (A) experience.
III. A Graduate degree in a related field may be substituted for three (3) years of the required (A) experience.
IV. A Doctorate degree in a related field may be substituted for four (4) years of the required (A) experience.
Salary placement is determined by a combination of factors, including the candidate's years of directly related experience and education, and alignment with our internal compensation structure as set forth by the Human Resources Division's Hiring Guidelines. For all bargaining unit positions (non-management), compensation is subject to the salary provisions outlined in the applicable collective bargaining agreement and will apply to placement within the appropriate salary range.
Comprehensive Benefits When you embark on a career with the Commonwealth, you are offered an outstanding suite of employee benefits that add to the overall value of your compensation package. We take pride in providing a work experience that supports you, your loved ones, and your future.
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