Full Job Description
Summary Statement
This is an exempt position. The incumbent reports to the Director of Operations and manages several operational units in the New Castle County Family Court.
Essential Functions
Essential Functions:
• Direct the activities of several operational units and/or programs in New Castle County to ensure effective application of Court rules, policies, and procedures.
• Provides managerial and administrative direction to department supervisors in meeting the Court's operational goals and objectives.
• Mange and develop the skills of supervisors and coach supervisory staff to effectively share performance findings with senior staff and identify solutions based on performance data to create positive change within Operations.
• Ensures that case processing functions meet required Court and legal standards.
• Promote continuous quality improvement through the implementation of data tracking, performance and quality improvement processes.
• Supports the New Castle County Director of Operations and supervisors in planning, reviewing and managing the Court's automated systems.
• Responds to inquiries from Judges, Commissioners, attorneys, litigants, government officials and the general public regarding Family Court policies and procedures.
• Coordinates building maintenance, services, and other administrative activities related to the space occupied by Family Court.
• Performs related work as required.
Job Requirements
JOB REQUIREMENTS for Deputy Director of Operations
Applicants must meet each of the following qualifications:
1. Two years' Experience in Court operations management and supervision.
2. Two years' Experience as a manager in case flow management principles, practices and procedures related to family law or criminal justice issues.
3. Two years' Experience as a manager in the interpretation and application of federal and state statutes, rules, regulations, standards, policies, and procedures related to the jurisdiction of Family Court, other juvenile court, juvenile services, or criminal justice system.
4. Ability to communicate effectively orally and in writing.
Conditions of Hire
Applicants must be legally authorized to work in the United States.
Benefits
To learn more about the comprehensive benefit package please visit our website at https://dhr.delaware.gov/benefits/
Accommodations
Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service please call (302) 739-5458. TDD users should call the Delaware Relay Service Number 1-800-232-5460 for assistance.
