Deputy Director, HR Operations

This role serves as the deputy to the Chief Human Resources Officer on Central Office matters. Primary areas of oversight include workforce planning, onboarding, HR operations, offboarding, and the performance evaluation process.

•Provides oversight of the off-boarding tasks that supports employee’s separation processing

•Oversees the timely completion of all required documents for retirement processes and ensures retirees are aware of their benefits.

•Supervises the CO HR Performance Manager who assists employees and managers with completing performance reviews and troubleshooting as necessary.

•Monitors workforce planning approval processes and reviews job postings for accuracy prior to opening each position.

•Communicates with department directors and hiring managers to advise on the vacancy approval process, staffing needs, and provide regular updates on hiring pipelines.

•Ensures the vacancy pipeline and hiring metrics are current.

•Supports the implementation of the Workforce Action Planning System (WAPS), including go-live readiness, training, and elbow support to HR superusers at the facility as needed

•Manages the Central Office HR onboarding and operations team and is responsible for all aspects of Onboarding and ensuring standard processes are followed.

•Oversees onboarding of Central Office volunteers, interns, and other contingent staff, ensuring all procedures follow system policies.

•Oversees the reviews of candidate qualifications to ensure experience and education match corporate standards.

•Confirms offered compensation is compliant with corporate salary policy and necessary approvals are in place.

•Responsible for onboarding team’s accurate and timely offer process, including all contact with candidates, scheduling OHS/fingerprinting, extending preliminary offers, reviewing onboarding documents, and granting clearance to start.

•Along with the Onboarding Manager, monitors the review of onboarding packages to ensure completion of all required tasks prior to sending the final offer letter.

•Ensures onboarding teams regularly meet hiring managers to advise on the onboarding process, determine priority hires, and discuss best hiring practices.

•Oversees enrollment of new hires into System New Employee orientation and audits the creation of new employee hire screens.

•Answers HR-related tasks and questions for potential hires concerning offers, payroll, benefits, time & leave, and compliance topics.

•Responsible for the timely review and entry of all HR action requests into the approval system (WAPS).

•Reviews Functional Job Descriptions (FJD) for classification and compensation alignment, and reviews Wage & Salary matters.

•Ensures all requested employment transactions (promotions, salary adjustments, data changes, etc.) are compliant with policy.

•Oversees the standard process for employment actions in PeopleSoft (promotions, salary adjustments, transfers, data changes, etc.) and sends corresponding notification letters.

•Ensures the maintenance and update of information in PeopleSoft.

•Monitors action approvals and ensures timely processing and notifications.

•Oversees the review and processing of pending PeopleSoft self-service actions.

•Reviews and submits HRSS tickets and follows up with HRSS staff for resolution of PeopleSoft matters.

•Partners with Labor Relations to update executive order status for employees, where applicable.

•Ensures all filing is completed in a timely manner (Payroll Audit Report, OnBase, Personnel File).

•Manages the system-wide unemployment insurance (UI) process.

•Reviews unemployment claims and follows up on supporting documents from facility UI liaison to contest claims as necessary; escalates complex UI matters to CHRO in a timely manner

•Ensures the maintenance and update of reporting relationships.

•Reports evaluation compliance on a regular basis to management and departments.

•Follows up with department heads on evaluations that are below satisfactory/below expectation, in collaboration with the CHRO and/or the Employee Relations Lead.

•Ensures compliance with all processes and maintains a high level of confidentiality at all times.

•Oversees the timely review of the HR audit/quality report on a regular basis (at least bi-weekly) to ensure all actions keyed into PeopleSoft were authorized and supporting documentation is attached.

•Generates reports/queries for the Chief Human Resources Officer as requested.

•Develops standard processes and flowcharts for areas of responsibility.

•Ensures all staff are using standard templates that are reviewed and approved by HR leadership.

•Escalates matters to the CHRO as needed and supervises staff in the absence of the CHRO as directed.

•Answers general employee inquiries and assists with special projects as needed.

Minimum Qualifications

1. Master’s degree from an accredited college or university in Business Administration, Engineering, Health Care Specialization, Physical or Social Sciences or a related discipline; and five (5) years of progressively responsible administrative, managerial and/or consultative experience; or

2. Bachelor’s degree from an accredited college or university in disciplines, as listed in “1” above; and six (6) years of progressively responsible administrative, managerial and/or consultative experience; or

3. Satisfactory equivalent combination of training, education and/or experience. However, all candidates must have a minimum of a Bachelor’s degree in disciplines, as listed in “1” above.

Department Preferences

•5+ years of HR experience in a similar setting, leading an HR team responsible for multiple HR functions, including offboarding and performance management

•Transactional Human Resources experience

•Strong familiarity with onboarding and background investigation processes

•Experience with performance management oversight activities and oversight of offboarding

•Strong working knowledge of PeopleSoft

•Excellent customer service skill

•Detail oriented

•Strong working knowledge of Microsoft Office (Excel, Word, Outlook)

•Strong interpersonal and relationship building skills.

•Creative problem-solving skills