This job posting is for a Career Executive Assignment (CEA) examination. The CEA examination uses an alternative examination and selection process for filling specified positions.
This examination requires applicants to submit a Statement of Qualifications (SOQ) which must include responses and specific examples related to the Desirable Qualifications listed. Please carefully read the Desirable Qualifications and Statement of Qualifications Instructions sections for more details.
This position may be based anywhere in California with part-time telework available. Moving and relocation expenses will not be reimbursed for this position. Telework requires California residency. Any resident in California may apply.
Under the administrative direction of the Directorate, Department of Motor Vehicles, the Deputy Director, Customer Services Division (CSD) is responsible for the overall administration management and operation of CSD. The Deputy Director, CSD directs the development and implementation of policies and procedures in support of DMV's mission critical programs and operational objectives.
This position may be subject to allocation approval by the Human Resources Branch and/or Department of Finance approval.
You will find additional information about the job in the Duty Statement .
Working Conditions Part-time telework may be available. Telework requires California residency.
Minimum Requirements This position does not have a Classification Specification. Requirements and qualifications for this position can be found in this announcement. For additional questions, please contact the hiring department listed below.
Additional Documents - Job Application Package Checklist
- Duty Statement
Position Details Job Code #:
JC-535203
Position #(s):
525-060-7500-018
Working Title:
Deputy Director, Customer Services Division - Telework Hybrid
Classification:
C. E. A. $13,472.00 - $15,297.00 C
New to State candidates will be hired into the minimum salary of the classification or minimum of alternate range when applicable.
# of Positions:
1
Work Location:
United States
Telework:
Hybrid
Job Type:
Career Executive Assignment - Non Tenured, Full Time
Special Requirements - The position(s) require(s) a Background Investigation be cleared prior to being hired.
Applicants must be eligible for appointment (e.g., must take and pass examination); see Who May Apply section below for more information. Additionally, applicants must have authorization to work in the United States. Please note that we are unable to provide visa sponsorship at this time.
U sing the online application system as specified in this announcement is the preferred method of applying for civil service job opportunities; however, applicants may instead apply by way of U.S. mail, parcel delivery or courier service, or in person, as set forth in this announcement. Advertisement may be used for subsequent vacancies within 180 days.
Do NOT include ANY confidential information on any documents you submit for a job vacancy, such as your Examination/Employment Application (STD. 678), resume, or educational transcripts. Confidential information that should be excluded or removed from these documents includes, but is not limited to, your Social Security number (SSN), birthdate, student identification number, driver license number (unless required), photograph, basis of eligibility, examination results, Limited Examination and Appointment Program (LEAP) status, gender, marital status, ethnicity, and age. Confidential information on STD. 678s submitted electronically online, such as SSN, will automatically be redacted upon submission.
Possession of the Minimum Qualifications will be verified prior to interview and/or appointment. If it is determined that you do not meet the Minimum Qualifications, your name will be removed or withheld from the eligibility list, rendering your eligibility as inactive and ineligible to be hired for the position. Candidates whose names have been withheld from an eligibility list may file an appeal with the State Personnel Board.
If you are using education to meet the minimum qualifications, please include a copy of your unofficial transcripts for verification. Foreign transcripts must be accompanied by an academic credential evaluation. Below is the link to a list of approved agencies.
- Foreign Transcript Evaluation (CL-635)
Application Instructions Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.
Final Filing Date: 11/2/2026
Who May Apply
Individuals who are eligible to be appointed to this Career Executive Assignment (CEA) by the State of California.
How To Apply
Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:
Address for Mailing Application Packages
You may submit your application and any applicable or required documents to:
Department of Motor Vehicles
DMV - HRB - Talent Assessment Unit
Attn: Lindsay Brouwer - #060-7500-018
2415 First Avenue, MS E678
Sacramento , CA 95818
Address for Drop-Off Application Packages
You may drop off your application and any applicable or required documents at:
Department of Motor Vehicles
DMV - HRB - Talent Assessment Unit
Lindsay Brouwer - #060-7500-018
2415 First Avenue, MS E678
Sacramento , CA 95818
Place in M/S E678 Drop Box located on the First Floor Lobby.
08:00 AM - 04:00 PM
Required Application Package Documents
The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:
- Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position.
- Resume is optional. It may be included, but is not required.
- Statement of Qualifications - See Desirable Qualifications and Statement of Qualifications Instructions sections below for more information.
In addition to the Examination/Employment Application (STD. 678), all interested applicants are required to submit a Statement of Qualifications in accordance with the instructions listed under Statement of Qualifications Instructions below. A Statement of Qualifications is a narrative discussion of how the candidate's education, training, experience, and skills meet the Desirable Qualifications for the position, and serves as documentation of each candidates' ability to present information clearly and concisely in writing.
Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.
Examination Qualification Requirements All applicants must possess the knowledge and abilities, and any other requirements, described in this announcement.
Note: Eligibility to take a CEA examination does not require current permanent status in the civil service.
Minimum Qualifications
CEA examinations are open to all applicants who possess the knowledge and abilities, and any other requirements as described in the examination bulletin. Eligibility to take a CEA examination does not require current permanent status in the civil service.
General Qualifications
State civil service employees must possess essential general qualifications including integrity, initiative, dependability, good judgment, and ability to work cooperatively with others.
Knowledge and Abilities Applicants must demonstrate the ability to perform high administrative and policy - influencing functions effectively. Such overall ability requires possession of most of the following more specific knowledge and abilities:
- Knowledge of the organization and functions of California State Government including the organization and practices of the Legislature and the Executive Branch; principles, practices, and trends of public administration, organization, and management; techniques of organizing and motivating groups; program development and evaluation; methods of administrative problem solving; principles and practices of policy formulation and development; and personnel management techniques; the department's or agency's Equal Employment Opportunity Program objectives; and a manager's role in the Equal Employment Opportunity Program.
- Ability to plan, organize, and direct the work of multidisciplinary professional and administrative staff; analyze administrative policies, organization, procedures and practices; integrate the activities of a diverse program to attain common goals; gain the confidence and support of top level administrators and advise them on a wide range of administrative matters; develop cooperative working relationships with representatives of all levels of government, the public, and the Legislature and Executive branches; analyze complex problems and recommend effective courses of action; and prepare and review reports; and effectively contribute to the department's or agency's Equal Employment Opportunity objectives.
These knowledge and abilities are expected to be obtained from the following kinds of experience with substantial participation in the formulation, operation and/or evaluation of program policies (experience may have been paid or volunteer; in State service, other government settings, or in a private organization):
CEA Level A - Responsible for broad administrative and program activities, including the execution and/or evaluation of program policies.
CEA Level B - Responsible for extensive managerial and program administration or broad program manager experience with substantial participation in the formulation, operation, and/or evaluation of program policies.
CEA Level C - Responsible for extensive highly professional influence and contributes to program, policy, and the methods to provide professional services needed to set policies, to meet the mission of the State department and often exercising technical and or professional skills that are required at this level.
Desirable Qualifications In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:
Please Note: Your Statement of Qualifications must include responses and specific examples for each of the Desirable Qualifications listed below.
1. Describe your specific experience leading a large, complex customer service organization, including responsibility for multiple operational functions, subordinate managers, and service delivery channels. Include the scope of your responsibilities, the size and complexity of the organization, and measurable results achieved.
2. Describe your specific experience establishing and managing performance measures for a large customer service or contact center operation. Explain the metrics you used, how you held managers accountable, and how your actions improved service levels, operational efficiency, and customer satisfaction.
3. Describe your specific experience leading the implementation or adoption of advanced technologies to improve customer service operations, including cloud-based contact center platforms, automation, artificial intelligence, or Generative AI. Explain your leadership role, implementation challenges, and the resulting improvements in service delivery or operational performance.
4. Describe your specific experience representing an organization before executive leadership, elected officials, governmental agencies, industry organizations, or other external stakeholders. Explain how you managed sensitive or complex issues and communicated recommendations or organizational positions.
5. Provide examples of your experience developing and executing strategic initiatives and implementing policy, legislative, or regulatory changes within a large public-facing organization. Describe your role in assessing impacts, setting priorities, advising executive leadership, leading organizational change, and achieving measurable improvements in operational effectiveness.
Examination Information The Statement of Qualifications will be reviewed and rated by an examination panel. Candidates will be competitively ranked according to their qualifications using predetermined evaluation criteria consistent with the minimum and desirable qualifications for the position. The department may elect to consider new applicants in addition to those previously screened.
Applicants who fail to follow the Statement of Qualifications Instructio
