Deposit Operations Manager

SUMMARY

The Deposit Operations Manager guides all deposit operations teams for the Bank (i.e., wires, check processing, deposit services, lockbox, automated clearing house, online banking and treasury services, government reporting, deposit fraud loss mitigation, legal processing and research, policy and procedure maintenance and publications, etc.). Builds a team of leaders and subject matter experts in each operational discipline capable of assuming increased responsibilities to support succession planning. May lead the development and enhancement of systems through technology and automation, equipment, or training procedures or programs which will support products and/or services; may participate in various bank committees or bank wide user groups to represent operations department on training or system needs. Proactively participates in Bank efficiency and automation initiatives and provide operations information and expertise with a sense of urgency in support of deployment and improvement of process and/or products.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Leads, mentors, and develops effective teams through communication and performance management.
• Monitors work queues and prioritizes work to ensure tasks are completed timely and accurately within the defined Service Level Agreement (SLA).
• Develops and implements best practices in the areas of payment systems processing, payment related fraud, and operational policies/procedures.
• Advocates for change and innovation across the enterprise and identifies and leads the implementation of enhanced products/services/solutions as well as processes to improve quality and efficiency without compromising service levels.
• Assists senior management with developing effective systems to ensure risks are identified, measured, monitored, and controlled and compliance requirements are adhered to and followed.
• Provides technical and professional assistance, support and troubleshooting for issues related to core and online banking solutions (including those related to treasury services), lockbox services, payment processing, item processing, exception processing, and reconciliation and settlement activities.
• Demonstrates experience and knowledge supporting, designing, and implementing deposit, payment systems, online banking/treasury, and branch operations solutions; including, maintaining a thorough understanding of the technical aspects of software applications utilized, transaction flow and payment processing, emerging products and solutions.
• Ensures compliance with FDICIA, audit, and payment network requirements (SWIFT, Visa, Mastercard, Nacha, etc.)
• Partners with Marketing to evaluate product performance and recommend changes to products or marketing strategy to optimize program performance and ensures changes are communicated to clients. Ensures all deposit, payment-related, online banking and treasury agreements, fee schedules, disclosures, and other client-facing forms are current and compliant with the appropriate regulations and rules.
• Develops and maintains department procedures and resources to ensure efficient processes, exemplary service, and business continuity.
• Ensures all annual client audits and corporate communications are performed and documented.
• Assists in the annual evaluation of deposit product and services pricing, updating as needed to remain competitive and profitable.
• Prepares and presents information for management and board reporting, audits and examinations, risk assessments, and other initiatives.
• Coordinates with Bank vendors when needed to resolve issues and assists with third party vendor management responsibilities.
• Coordinates with the Operations Team, Information Technology Team and Information Security Officer to escalate security issues to stop fraud activity; communicates and recommends fraud solutions to clients and for the bank.
• Understands and complies with bank policy, laws, regulations, and the bank's BSA/AML Program, as applicable to your job duties. This includes but is not limited to; complete compliance training and adhere to internal procedures and controls; report any known violations of compliance policy, laws, or regulations and report any suspicious client and/or account activity.

ADDITIONAL RESPONSIBILITIES

• Demonstrates high degree of professionalism in communication, attitude and teamwork with internal and external clients.
• Demonstrates high degree of quality work, attendance and appearance
• Additional duties as assigned as it relates to the position

SUPERVISORY RESPONSIBILITIES

This position is responsible for supporting the oversight of critical deposit operations back office processing; leading a tenured team of 4-5 managers and 15-20 support specialists.

MINIMUM QUALIFICATIONS

• 10 years banking deposit operations experience required with strong knowledge of digital and online banking products, payment systems (ACH, card, check, wire), lockbox services, operations risk management and regulatory requirements. Technologically inclined with extensive experience with Microsoft Office (Excel, PowerPoint, and Word), core banking systems and related products, awareness of digital trends, and bank industry technology.

• 7 years progressive leadership experience required.
• AAP certification preferred, but not required.

• Advanced to expert systems and application knowledge specific to financial services -- preferably the Fiserv suite of core operating systems and applications
• Advanced to expert knowledge of applicable financial services regulatory and compliance obligations, rules and regulations, industry standards and practices
• Advanced to expert project management and organizational skills; ability to create momentum, foster organizational change, and work with members of senior management
• Advanced communication, presentation and writing skills for internal and external audiences
• Possess an entrepreneurial business spirit, proactively takes initiative to identify solutions, and executes with a sense of urgency

• Ability to lead a team, generate enthusiasm for the bank and to create an environment in which employees are focused on high-quality client service

• Occasional travel required

COMPETENCIES:

• Adaptability
• Communication
• Decision Making
• Initiative
• Innovation
• Organization
• Professionalism
• Results Orientated