The RoleThis is a client-facing deployment and strategy role that sits at the intersection of deployment, product, and operations. You'll be the on-site lead responsible for transforming our customers' operations from manual processes to fully automated, AI-powered workflows.
Working shoulder-to-shoulder with CEOs, COOs, and Plant Managers, you'll lead on-site discovery and map how work gets done today, then design how our AI workers should behave inside those workflows - translating business rules into agent tasks, guardrails, approvals, and handoffs. You'll configure and launch agents, run pilots, iterate quickly with users, and prove measurable value against a baseline that you establish. As you go, you'll capture learnings into playbooks and templates that make every future deployment faster.
The work is hands-on, fast-moving, and deeply user-centric. You'll switch comfortably between the shop floor and the boardroom.
What you'll do- Lead customer deployments from discovery and scoping through go-live, demonstrated ROI, and steady-state adoption
- Build trusted relationships with customer executives and frontline teams, moving comfortably between the boardroom and the shop floor
- Map complex workflows and translate ambiguous business rules into clear requirements, agent tasks, guardrails, approvals, and handoffs
- Establish baselines, define success metrics, and use data to prove value and guide each deployment
- Configure and launch AI workers in close partnership with Agent Engineers, then test, monitor, and iterate with users until they perform reliably
- Run workshops, project cadences, and stakeholder communications that keep deployments moving and close every loop
- Turn lessons from the field into repeatable playbooks, templates, SOPs, and product feedback that make future deployments faster and better
- Identify opportunities to expand Frank into additional workflows after the initial deployment succeeds
- Travel to customer sites across the US and spend meaningful time working alongside users in their operating environment
Who you are- 4+ years of experience in management consulting (Bain, BCG, McKinsey, or similar) or software implementation, with meaningful client-facing delivery experience
- Strong process-design instincts and an eye for simplification, measurement, and operational quality
- Exceptional communicator and facilitator who can run workshops, align stakeholders, and drive decisions
- Comfortable turning ambiguous business rules into precise operating procedures
- Data-curious and analytical: comfortable in spreadsheets and basic data exploration to validate assumptions
- Action-oriented, organized, and calm under pressure; you close every loop
- You care about our mission and are excited to work in person 5 days a week in NYC and travel to customer sites across the US
Bonus points- Past experience in the manufacturing industry or another industrial setting
- Exposure to ERPs, MRPs, CRMs, MES, or accounting systems common in manufacturing
- Experience designing SOPs and change-management plans
- Awareness of LLM / AI concepts, and light familiarity with our stack (TypeScript, NodeJS, React, PostgreSQL)
Comp & Benefits- Base salary $175,000-$215,000 depending on level and experience, plus the opportunity to receive meaningful early-stage equity ($60,000-$100,000 per year) in Forgepoint. You'll also have great healthcare coverage, dinner provided at the office, and unlimited Celsius.
Location- You'll be in our NYC office five days a week with the opportunity to travel and be on-site with customers across the US, seeing firsthand how the workflows you design revolutionize the way they operate. If you're looking for a role where the real work happens somewhere else, this isn't it; if you want to be at the center of both the company and the customer, it is.
