Serve as a liaison between customers and product teams
Improve deployment processes as the company scales
Benefits
Work in-person at our Paddington, London headquarters
Opportunity for personal and professional growth
Be part of a company that values innovation and improvement
Engage with a supportive team focused on customer success
Play a key role in transforming veterinary practices with technology
Full Job Description
In this role, you will:
Own a portfolio of veterinary practice onboardings end-to-end, from kick-off call through to a fully live, confident team on the other side
Train practice staff on the Lupa platform, tailoring your approach to different levels of technical confidence and clinical background
Consult on veterinary workflows, helping practices redesign how they operate around our AI-native tooling rather than just transplanting old habits into new software
Project manage multiple concurrent deployments, keeping timelines on track and stakeholders informed without losing momentum
Be the bridge between the customer and the product, feeding structured insight from the field back to the team to improve how we build and deploy
Contribute to and improve our deployment processes as we scale, if something isn't working, you'll be expected to fix it, not just flag it
Your background looks something like:
2+ years in a SaaS implementation, deployment, onboarding, or customer-facing project management role
A track record of managing multiple projects simultaneously without letting anything slip
Experience working directly with end users through a software transition, you know how to bring sceptical people along
Veterinary, healthcare, or clinical workflow experience (nice to have, a genuine interest counts)
Familiarity with B2B SaaS deployment cycles, from scoping and configuration through to training and go-live (nice to have)
As a person, you:
Are a natural problem solver, when something breaks mid-deployment, you stay calm, think fast, and get it sorted
Are resilient, you hear no, push back professionally, and keep moving without taking it personally
Are genuinely outgoing and enjoy building relationships with customers, not just completing transactions with them
Take real ownership, your deployments are your projects, your customers, your outcomes
Are excited to work in-person from our Paddington, London HQ
Are always looking for ways to improve the process, not just follow it
What does success look like in 6 months?
You're managing a portfolio of deployments independently and consistently delivering strong customer feedback
You've dived into parts of the business beyond your immediate role, and already have ideas about how to make things better
Practices you've deployed are live, confident, and advocates for Lupa, not just users of it
