7-10+ years of software engineering experience, including 3+ years in a leadership or customer-facing role.
Proven ability to build and scale Forward Deployed/Software Engineering teams in SaaS or AI contexts.
Strong technical skills: proficient in production code, API development, and debugging distributed systems.
Experience with enterprise customer deployments, integrations, and architectural design.
Excellent communication skills for bridging technical and executive conversations.
Builder's mindset: adept at thriving in ambiguity and creating processes from scratch.
Deep understanding of customer needs while balancing immediate demands with long-term goals.
Responsibilities
Build and lead the Forward Deployed Engineering function, defining its charter and processes.
Own customer implementations and pilots to ensure value delivery for strategic accounts.
Write production-quality code to enhance Serval's platform and address customer needs.
Develop reusable onboarding frameworks for scalable and repeatable deployments.
Collaborate with Product & Engineering to integrate field learnings into product roadmaps.
Act as a trusted advisor to IT and Security leaders on automation design and rollout.
Drive technical strategy for customer migrations, integrations, and ongoing success.
Recruit and mentor a top-tier team of forward deployed engineers.
Establish metrics to assess deployment velocity, customer adoption, and satisfaction.
Benefits
Shape the customer experience for an AI-driven platform, influencing product direction.
Be a founding member of a critical team at Serval, with significant career growth opportunities.
Join a vibrant team culture that emphasizes speed, high performance, and enjoyment.
Full Job Description
Role Overview
As a Deployment Leader, you'll build and lead the team that sits closest to Serval's customers - where product meets reality. You'll own how we deploy Serval's AI platform into complex IT environments, ensuring customers realize immediate value while feeding critical insights back into product and engineering.
You'll start as a hands-on technical leader - writing code, leading high-stakes pilots, and designing scalable onboarding processes - then grow a team of forward deployed engineers who blend software engineering, customer empathy, and systems thinking.
This role is ideal for someone who's operated at the intersection of engineering and customer success, thrives in ambiguity, and loves building zero-to-one technical teams in high-growth, AI-native startups.
What You'll Do
Build and lead the Deployed Software Engineering function, defining its charter, processes, and hiring plan.
Own customer implementations and pilots, ensuring rapid, reliable value delivery for strategic accounts.
Write production-quality code to extend Serval's platform, integrate APIs, and solve unique customer challenges.
