In this post-sale role, you'll be the primary point of contact guiding enterprise customers through complex implementations and driving sustained business impact.
You'll collaborate across Taktile's Solutions, Product, and Sales teams, as well as with external partners, to support customers throughout their entire lifecycle, driving strategic outcomes and sustained impact.
About You- Curious & Creative - You love uncovering innovative ways to solve customer challenges and enjoy diving into the technical and business implications for both the customer and the Taktile platform.
- Clear Communicator - You have excellent communication and stakeholder management skills, and are effective across all levels of an organization.
- Entrepreneurial - You're hands-on, proactive, and excited to help shape both the product and the company. You go the extra mile to deliver exceptional solutions.
- Team Player - You enjoy working cross-functionally with teams across Marketing, Sales, Solutions, Support, Product, Engineering, and Customer Success.
- Experienced - You have 4-6 years of experience in tech consulting, tech implementation or customer-facing roles at high-growth startups or enterprises in B2B SaaS and demonstrated team leadership in various situations
- Organized - You're comfortable managing multiple projects, timelines, and stakeholder expectations, even in ambiguous and fast-changing environments.
- Technically Fluent - You have a technical foundation and can clearly communicate technical challenges and solutions to both engineers and customers, especially in the context of applied AI.
- Mobile - Willingness to travel up to 40% of the time and, when not traveling, work from our NYC office three days per week.
What You'll Do- You will act as the strategic partner and primary point of contact for enterprise customers post-sale and coordinate cross-functional teams (Product, Engineering, Solutions, Data) to deliver high-impact projects on time
- You translate complex business problems into workflows and product configurations and become a subject-matter expert in the Taktile platform and the business value it can unlock for our customers
- You will closely collaborate with Taktile's Account Executive and Solution Engineers to build strong relationships with executive level stakeholders as well as Taktile's core users within customer teams
- Identify new opportunities for product expansion and adoption within customer accounts and continuously gather feedback and insights to inform product development and iterate on delivery playbooks with our product and engineering teams
Ideal, But Not Required- You have experience in implementing AI at scale in enterprise context
- You have acquired domain expertise in the financial services industry (banking, insurance, lending, payments, etc.)
- You demonstrate strong analytical skills and have a hands-on mentality
- You have knowledge of APIs and know the basics of Python and SQL
Our Offer- Work on hard, meaningful problems with real-world impact.
- Receive top-of-market equity and cash compensation.
- Get access to a self-development budget that you can use to e.g. attend conferences, buy books or take classes.
- Join us onsite in our inspiring office spaces in the heart of Berlin, London or New York and travel to bi-yearly company-wide meetings around the world.
- Shape how enterprise SaaS is delivered at scale.
- Experience a truly flat hierarchy. Interact with and learn directly from founding team members. Having an opinion and voicing your ideas is not only welcome but encouraged, especially when they challenge the status quo.
- Use the equipment of your choice including a meaningful home office set-up.
