5+ years of product leadership or customer-facing technical delivery experience
Experience taking technical products from discovery to production and adoption
Ability to translate customer workflows into product priorities
Strong reasoning skills regarding integrations and enterprise deployment constraints
Comfortable navigating ambiguity and building new functions
Proven ability to build trust and drive decisions across multiple teams
Understanding of technical go-to-market strategies
Responsibilities
Define clear solutions around valuable problems and shape the path to market
Utilize customer insights and market evidence to guide product development
Select design partners and conduct pilots to test value and repeatability
Establish quality and launch criteria for new solutions
Enable field teams and partners with playbooks and support models
Track adoption metrics and ensure ongoing ownership as solutions scale
Benefits
Relocation assistance available
Hybrid work model with 3 days in the office per week
Travel opportunities up to 50%
Full Job Description
About the Role
As a foundational Platform Deployment Lead (DL), you'll shape new solutions and lead them from customer validation through launch and repeatable adoption. You'll combine product judgment with hands-on customer deployment experience to identify valuable problems and define a path to scale. You'll also help build the function, navigating significant ambiguity to define its scope and ways of working.
You'll partner with FDEs, Product, and GTM to align the roadmap, resolve shared dependencies, and balance customer commitments with reusable capabilities.
Success means measurable customer and business impact, growing adoption, and building solutions that field teams or partners can deliver without depending on the originating team.
This role is based in San Francisco or New York City, with 3 days in the office per week, relocation assistance, and travel up to 50%.
In this role, you will:
Define clear solutions around a valuable problem and shape the path to market.
Use customer, field learnings, and market evidence to set the next proof point, narrow scope, and recommend where to invest.
Select design partners and use pilots to test value and repeatability.
Define quality and launch criteria.
Enable field teams and partners to scope, sell, and deliver the solution using playbooks and building the support model they need.
Track adoption and establish ongoing ownership as solutions scale.
You might thrive in this role if you:
Bring 5+ years of product leadership or customer-facing technical delivery experience.
Have taken technical products from discovery through production and adoption.
Translate customer workflows and deployment evidence into clear product priorities.
Can reason through integrations, data, evaluations, and enterprise deployment constraints.
Thrive in ambiguity and enjoy building new functions: creating structure where little exists, making sound decisions with incomplete information, and adapting as priorities evolve.
Build trust and drive decisions across engineering, Product, GTM, partners, and customers.
Understand technical go-to-market and enjoy building new solutions in ambiguous environments.
About OpenAI
OpenAI is an artificial intelligence research laboratory consisting of the for-profit corporation OpenAI LP and its parent company, the non-profit OpenAI Inc. The company was founded in 2015 by a group of technology leaders, including Elon Musk, Sam Altman, Greg Brockman, Ilya Sutskever, and John Schulman. OpenAI's mission is to develop and promote friendly AI for the betterment of humanity. The company has developed a number of cutting-edge AI technologies, including GPT-3, a language processing system that can generate human-like text. OpenAI has received funding from a number of high-profile investors, including LinkedIn co-founder Reid Hoffman and venture capitalist Peter Thiel.
