4-7 years in ERP implementation, systems consulting, or finance transformation (e.g., Big 4 or implementation firms)
Experience in SaaS or high-growth tech environments preferred
Hands-on experience with ERP systems including requirements gathering and configuration
Strong knowledge of core accounting workflows and their system translations
Outstanding communication and stakeholder management skills
Solid project management abilities with a systems-minded approach
Detail-oriented with capability to manage multiple workstreams
Responsibilities
Lead customer onboarding and deployment to ensure smooth ERP implementations
Collaborate with Product, Engineering, and Customer Success teams to execute implementation plans
Analyze client accounting workflows and translate needs into actionable requirements
Guide customers through training, change management, and system adoption
Support data migration and oversee integration coordination
Track project milestones and ensure alignment among stakeholders
Proactively identify risks and escalate issues to keep projects on schedule
Build trusting relationships through responsiveness and solution-oriented approaches
Benefits
Competitive salaries with equity sharing for ownership in the company’s success
Top-tier health and dental insurance with significant premium coverage for employees and dependents
Career growth opportunities aligned with company scaling
Flexible PTO policies along with 9 company-wide holidays
Options for remote or hybrid work, along with creative in-person collaboration
Team bonding experiences through offsite events in various global locations
Full Job Description
4-7 years in ERP implementation, systems consulting, or finance transformation (e.g., Big 4 or implementation firms)
Background in SaaS, high-growth technology companies, or implementation/consulting environments is strongly preferred
Hands-on ERP experience (NetSuite, SAP, Workday, etc.), including requirements, configuration, data migration, and go-live
Strong understanding of core accounting workflows (close, reconciliations, ASC 606) and how they translate into systems
Customer-facing with strong communication and stakeholder management skills
Systems-minded with solid project management skills; able to run multiple workstreams
Comfortable in fast-paced, ambiguous environments and highly detail-oriented
Experience working cross-functionally with technical and non-technical teams
What You'll Do
Lead key parts of customer onboarding and deployment, helping ensure a smooth and timely implementation experience
Partner with internal teams across Product, Engineering, and Customer Success to execute implementation plans and solve customer problems quickly
Learn and analyze client accounting and finance workflows, then translate those needs into clear requirements and practical solutions
Guide customers through onboarding, training, change management, and adoption
Support data migration, reconciliations, systems setup, and integration coordination
Track milestones, drive follow-through, and keep internal and external stakeholders aligned throughout the onboarding process
Identify risks early, escalate issues quickly, and help keep customer launches on track
Build trust with customers by being responsive, thoughtful, and solutions-oriented
Maintain clear documentation and provide regular status updates to customers and internal stakeholders
Life at Rillet:
Competitive Pay & Benefits: Backed by world-class investors, we offer strong salaries plus equity so you share in our success. We've got you covered with top-tier health and dental insurance, premiums partially or fully covered for you, plus 90% coverage for dependents.
Room to Grow: We're building a team of ambitious, high-performing people who will grow with the company. As Rillet scales, so will your role, responsibilities, and compensation.
Flexibility That Works: Take the time you need with flexible PTO and 9 company-wide holidays. We value both the flexibility of remote and hybrid work and the creativity and energy that comes from in-person collaboration at our hubs in San Francisco, NYC, and Barcelona.
Build Real Connections: Great work happens when people connect. Join us for team offsites in incredible locations, our team has bonded everywhere from New York and San Francisco to Toronto, Italy, France, and beyond.
