Dental Regional Manager - MichiganSmile Partners USA is seeking an experienced Regional Manager to lead a portfolio of dental practices across the Michigan market. This role is responsible for driving sustainable revenue and EBITDA growth through the leadership and development of Office Managers, while maintaining strong provider relationships and ensuring operational and cultural consistency across the region.
This is a high-visibility leadership opportunity for a results-driven professional with proven multi-site management experience and the business acumen to drive performance across a diverse and growing dental market.
Key ResponsibilitiesFinancial Performance and Growth
- Drive continuous revenue and EBITDA growth across assigned practices, including new acquisitions, expansions, relocations, and de novo locations.
- Ensure each office maintains an active, documented growth plan focused on provider capacity, patient access, and specialty care expansion.
- Partner with the SVP to develop regional budgets that support quarter-over-quarter and year-over-year growth targets.
- Oversee Office Managers in managing practice-level P&Ls, labor efficiency, and overall financial performance.
Provider Relations
- Build strong, collaborative relationships with providers to support productivity, operational efficiency, and patient care goals.
- Proactively address provider concerns and align team execution with provider expectations.
- Foster positive working relationships between providers, office leadership, and support teams.
Revenue Cycle Management
- Ensure consistent execution of front-end revenue cycle processes, including maintaining over-the-counter patient collections at a 95%+ standard.
- Monitor collections, accounts receivable (A/R) aging, and regional financial trends.
- Maintain accountability for cash reconciliation and financial processes at the practice level.
Talent Development and Culture
- Recruit, hire, and develop high-performing Office Managers.
- Build a strong internal leadership pipeline, including future Multi-Location and Regional Managers.
- Foster a high-performance culture rooted in accountability, ownership, collaboration, and trust.
- Champion data-driven decision-making and the adoption of relevant technology to improve practice performance.
Compliance
- Ensure compliance with OSHA standards, CDC guidelines, and applicable Michigan dental regulations.
- Maintain audit readiness and consistent operational standards across all assigned practices.
- Partner with support teams to address compliance concerns and implement corrective actions as needed.
Qualifications
- Demonstrated multi-site leadership experience, preferably within dental, healthcare, or a related service-based industry.
- Bachelor's degree required.
- Valid driver's license and ability to travel regularly between assigned Michigan practices.
- Strong operational, financial, change management, and interpersonal leadership skills.
- Proven ability to develop leaders, improve business performance, and manage multiple locations.
Work EnvironmentThis position is primarily field-based, supporting dental practices throughout the assigned Michigan territory. Supplemental work may be conducted at the Support Office or an approved remote workspace as business needs require. Regular travel between locations is expected.
