职位使命 | Role Mission作为
配送运营经理(Delivery Operations Manager),你将全面掌控所在区域的即时履约生态与运力生命周期.该岗位不仅关注日常配送效率,更需凭借商业敏锐度与数据洞察力,平衡履约体验(SLA),运力规模与单位经济效益(Unit Economics),驱动区域物流网络的高效稳定运转.
As a
Delivery Operations Manager, you will take full ownership of the end-to-end on-demand fulfillment ecosystem and driver lifecycle in the assigned market. This role goes beyond day-to-day dispatch operations: you will leverage business acumen and data analytics to optimize customer fulfillment SLAs, rider fleet scalability, and unit economics-driving operational excellence across the local logistics network.
核心职责 | Key Responsibilities1. 运力建设与生命周期运营 | Fleet Management & Rider Lifecycle- 运力全生命周期闭环:统筹规划区域骑手招募,入职培训,合规准入,在岗运营及留存机制,打造健康稳定的自建与三方运力池.
Drive end-to-end driver lifecycle management-from targeted recruitment, streamlined onboarding, and compliance vetting to retention strategies, ensuring a scalable and resilient fleet capacity. - 关怀与激励体系搭建:设计并持续迭代精细化的骑手梯队与阶梯激励机制,优化高峰期出勤率与人效,强化骑手社区认同与平台黏性.
Design and iterate competitive incentive schemes, tiered earning structures, and driver engagement programs to maximize peak-hour turnout and lower churn rates.
2. 履约体系与效能优化 | Delivery SLA & Operational Excellence- 端到端流程管控:实时监控区域派单,接单,取餐,配送全链路指标,保障履约率(Fulfillment Rate)与准时率(On-Time Delivery Rate).
Monitor and manage the real-time fulfillment pipeline (order-to-dispatch-to-doorstep), safeguarding exceptional on-time delivery rates and overall fulfillment reliability. - 应急响应与合规安全:制定并推行突发天气,运力短缺及突发事故的应急预案(SOP);严格落实当地劳动法规与EHS(环境,健康与安全)合规标准.
Establish robust SOPs for emergency contingencies (e.g., severe weather, capacity shortages, road incidents); uphold local labor regulations and strict Environmental, Health, and Safety (EHS) compliance standards.
3. 数据驱动与成本管控 | Data Analytics & Cost Optimization- 精细化经营核算:对区域单均配送成本(CPD),每小时产出(CPH)及平台运营费用(P&L)负责,在降本增效与服务体验间实现动态平衡.
Take ownership of unit economics, driving down Cost-Per-Delivery (CPD) and enhancing deliveries per hour (CPH) while maintaining an optimal balance between unit profitability and service quality. - 指标复盘与决策支持:通过数据建模与日常指标看板复盘业务瓶颈,为区域运营策略调整与平台算法迭代提供有力的数据支持.
Analyze core operational metrics, build performance dashboards, and translate business intelligence into actionable improvements for dispatch algorithms and regional strategies.
4. 跨职能协同与业务赋能 | Cross-Functional Strategic Collaboration- 与商务拓展(BD),用户增长(Marketing)及客户服务(CS)团队保持高度联动,前置对齐营销活动峰值运力,协同解决履约客诉痛点,全面提升商户与终端用户满意度(CSAT/NPS).
Collaborate cross-functionally with BD, Marketing, and Customer Support to forecast peak demand during campaigns, proactively eliminate fulfillment pain points, and elevate end-to-end CSAT/NPS.
任职要求 | Qualifications & Requirements- 行业背景:本科及以上学历,具备 2-4年 即时配送(On-Demand Delivery),即时电商,网约车平台或智慧物流领域的运营与管理经验.
Bachelor's degree or equivalent practical experience; 2-4+ years of hands-on operations management experience in on-demand delivery, quick commerce, ride-hailing, or last-mile logistics. - 数据与分析思维:具备出色的逻辑思维与数据敏感度,熟练掌握 Excel/Google Sheets(掌握 SQL 或 Tableau 等 BI 分析工具者优先考虑),善于通过数据定位根因并驱动业务决策.
Strong analytical mindset with proven ability to manipulate operational data (proficiency in Excel/Google Sheets required; exposure to SQL, Tableau, or BI tools is a strong plus); capable of diagnosing root causes through data. - 危机处理与项目执行:具备优秀的应急应变能力与抗压能力,在快节奏,不确定的环境下能够果断决策并稳妥推进复杂项目落地.
Demonstrated problem-solving agility and composure under high-pressure scenarios; capable of leading crisis management and executing complex operational initiatives decisively. - 沟通协作能力:具备极强的同理心与人际交往能力,既能与基层骑手团队顺畅沟通,亦能与跨部门管理团队高效对话.
Exceptional stakeholder management and interpersonal skills, equally comfortable connecting with grassroots delivery couriers and aligning with cross-functional leadership. - 语言能力:中文与英文双语流利(听说读写均可作为日常工作语言).
Bilingual fluency in both English and Mandarin (professional working proficiency in oral and written communication is essential).
为什么选择加入我们 | What We Offer- 全球化发展平台:身处高速增长的跨国即时生活服务平台,直面全球多文化市场的管理挑战与广阔的职涯上升空间.
Fast-track career advancement within a rapidly expanding global tech company operating across multiple tier-one international markets. - 高度授权的工作氛围:包容开放的企业文化,扁平化管理,鼓励创新实验,赋予你主导并改变本地即时物流格局的自主权.
An entrepreneurial, flat-hierarchy work environment where your ideas matter and you are empowered to make direct, tangible business impacts. - 竞争力的薪酬福利:提供具备市场竞争力的薪资架构,绩效奖金及完善的法定与平台特色福利.
A highly competitive compensation package, performance incentives, and comprehensive benefits.
