What We're Looking ForOxford is looking for a Delivery Manager to run client engagements as part of a delivery pod. Delivery is organized into pods, three in the US and one in the EU, and engagements belong to the pod rather than to any one person. The Delivery Lead assigns work across the pod based on capacity and skill fit. You will take on engagements from the pod's shared book, in any category, either as the point of contact or in a supporting role, and manage each one from kickoff through closeout.
The role is built around team-driven success. When you support an engagement, you contribute actively, and when you are the point of contact, you keep your backup informed so coverage holds if capacity shifts. You will be one of two to four Delivery Managers in your pod. The role has no direct reports and no mentoring or administrative responsibilities attached to it, and it reports to the Managing Director, Engagement Management.
Remote | Exempt | Reports to the Managing Director, Engagement ManagementWhat You'll Do:- Take on engagements assigned by the Delivery Lead, as point of contact or in a supporting role, and run them end to end, from kickoff and ongoing management through reporting and closeout.
- When supporting an engagement, contribute actively to its success rather than acting as passive backup.
- When serving as point of contact, keep supporting team members informed and looped in so coverage is real if capacity shifts.
- Attend the daily standup, keep the Delivery Lead current on engagement status and blockers, flag capacity changes as they arise, and escalate issues that exceed what can be resolved at the engagement level.
- Maintain the review cadence appropriate to each engagement's category.
- Communicate deliverable quality and timeliness against contract and client expectations.
- Track time, expenses, and budget consumption against each engagement's budget.
- Coordinate consultant onboarding and offboarding, and engagement team training activities, on the engagements you work.
- Identify change orders and route them to the pod's Delivery Coordinator rather than handling them directly.
- Keep engagement status, kickoffs, and check-ins current in Monday.com and documented to the OneNote standard.
- Participate in the Community of Practice.
What You Bring to the Table:Required- 3+ years managing client engagements, ideally in staffing, consulting, or professional services
- Experience running engagements from kickoff through reporting and closeout
- Experience tracking time, expenses, and budget, and spotting scope changes that need a change order
- Strong written and verbal communication with clients, consultants, and internal teams
- Strong organization, with the ability to manage several engagements at once and back up teammates
What Success Looks Like:- Engagements meet the delivery standard regardless of which pod member is working them.
- Support on an engagement strengthens it through coverage, continuity, and a second set of eyes, and is more than a name on the roster.
- Individual workload stays within the capacity model's expected range instead of concentrating on a few people.
- Reporting is delivered on cadence, with no client-facing surprises.
- Change orders are routed promptly instead of handled informally.
Worth Noting:- Delivery Lead - the Lead works the same engagement range, plus pod mentoring, first-point-of-contact duties, and owning project assignment for the pod
- Delivery Coordinator - the Coordinator's engagement work is limited to CAT 1 and also carries pod-wide change order ownership
What We Bring to the Table:Salary RangeThe reasonably expected annual base compensation range for this position is $80,000-$110,000. This range reflects the minimum and maximum targets for new hires across the United States. Within the range, individual compensation is determined by job-related skills, experience, geographic location, and applicable state or local laws.
Bonus EligibilityThis position is eligible for bonus under Oxford's applicable plan, with on-target earnings (OTE) of approximately $110,000-$140,000, including base salary. Actual payments depend on individual and company performance and the terms and conditions of the plan, and are not guaranteed.
BenefitsHealth, dental, and vision coverage; Flexible Spending Account (FSA); 401(k); Health Reimbursement Account (HRA); Health Savings Account (HSA); life insurance; disability insurance; paid parental leave; holiday pay; and vacation and sick time.
PerksObserved company holidays, including a day off on your birthday; recognition awards; community and social events; learning and development opportunities; flexible working arrangements; a $100 well-being allowance; and other health and wellness offerings.
