Find similar career opportunities
Delivery Lead - Business Transformation Category: Project Management
Main location: Canada, Ontario, Ottawa
Position ID:J1126-0323
Employment Type: Full Time
Position Description: CGI is seeking an experienced Delivery Lead to support a large-scale business transformation initiative within the Government of Canada.
This opportunity involves supporting the modernization of public service delivery through the implementation of new technology platforms, redesigned business processes, and evolving operating models.
As part of a long-term government engagement, CGI is expanding its consulting team to support a complex transformation program involving multiple stakeholders, business functions, and delivery workstreams.
The Delivery Lead will play a key role in ensuring the successful coordination and execution of transformation activities while maintaining strong alignment between CGI's delivery teams and client expectations.
Working closely with senior client stakeholders, business consultants, and multidisciplinary teams, the successful candidate will help drive delivery outcomes, manage competing priorities, and support the organization's transition toward more modern and efficient ways of working.
This position is particularly suited to a professional with experience leading complex business transformation initiatives who combines delivery leadership, strong stakeholder management, and the ability to navigate evolving organizational environments.
Your future duties and responsibilities:• Lead and coordinate the end-to-end delivery of complex business transformation initiatives, ensuring alignment with client objectives, project commitments, timelines, budgets, and quality expectations.
• Oversee multiple concurrent workstreams and multidisciplinary teams, including business process specialists, business architects, reporting professionals, data specialists, and other consulting resources.
• Act as a key point of contact for senior client stakeholders, building trusted relationships, managing expectations, and ensuring delivery activities remain aligned with evolving business priorities.
• Establish and maintain effective delivery governance, including project planning, milestone tracking, risk and issue management, dependency coordination, executive reporting, and escalation processes.
• Support organizational transformation initiatives involving the implementation of new technology solutions, redesigned business processes, and changes to operational service delivery models.
• Collaborate with project leadership, business stakeholders, and delivery teams to assess changing requirements, adjust priorities, and maintain delivery momentum in a dynamic environment.
• Monitor delivery performance, resource allocation, and project financial commitments, working with leadership to identify risks and implement appropriate corrective actions.
• Facilitate stakeholder discussions, governance meetings, and working sessions to support decision-making, resolve delivery challenges, and maintain alignment across teams.
• Coordinate delivery activities across business and technology functions, ensuring solutions and associated business process changes support operational requirements and organizational objectives.
• Promote collaboration, accountability, continuous improvement, and adaptability across delivery teams while supporting the successful implementation and transition of transformation initiatives.
Required qualifications to be successful in this role:• Approximately 5 to 10 years of experience leading complex projects, programs, or business transformation initiatives involving multiple stakeholders and delivery workstreams.
• Demonstrated experience delivering large-scale business transformation initiatives involving changes to business processes, operating models, organizational practices, or technology-enabled service delivery.
• Strong experience managing multidisciplinary teams and coordinating activities across multiple business functions and stakeholder groups.
• Proven ability to establish and maintain relationships with senior client stakeholders, facilitate complex discussions, manage expectations, and resolve delivery challenges.
• Experience managing project delivery governance, including scope, schedules, budgets, risks, issues, dependencies, resource planning, and executive reporting.
• Demonstrated ability to operate effectively in complex organizational environments with evolving priorities, competing stakeholder expectations, and changing business requirements.
• Understanding of how technology implementations affect business processes, organizational operations, and service delivery models.
• Experience coordinating delivery activities involving business consulting, process improvement, organizational transformation, and cross-functional collaboration.
• Strong communication, facilitation, negotiation, problem-solving, and stakeholder management skills.
• Ability to adapt delivery approaches, evaluate stakeholder needs, and maintain progress toward agreed objectives in dynamic project environments.
Assets
The following qualifications would be considered advantages:
• Experience delivering complex transformation initiatives within the Government of Canada, federal or provincial government departments, or broader public sector organizations.
• Experience working in management consulting, business consulting, or professional services environments supporting large enterprise clients.
• Experience delivering transformation initiatives within large, complex organizations such as financial institutions, insurance companies, or other highly structured enterprises.
• Experience supporting contact centre modernization, case management transformation, customer service transformation, or digital service delivery initiatives.
• Experience with enterprise-wide technology implementations, including ERP, CRM, or other platforms that require significant changes to business processes and operating models.
• Familiarity with Agile, Waterfall, Hybrid, or iterative delivery methodologies.
• Experience using Azure DevOps or similar tools for delivery planning, workstream coordination, and tracking project deliverables.
• Project management or Agile certifications such as PMP, PRINCE2, Scrum Master, or SAFe.
• A university degree or college diploma in Business Administration, Information Technology, Project Management, or a related discipline.
#LI-AP13
#Hybrid
CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $90,000-$140,000. This role is an existing vacancy.
Skills: - Change Management
- English
- Financial Risk Management
- Governance
- Team Collaboration
- French
