Delivery Lead

Job Description

• Assign all work assignments, commit the team to the work, manage the quality of the work and drive the people management activities within the team
• Requires analysis and solving of moderately complex problems
• May create new solutions, leveraging and, where needed, adapting existing methods and procedures
• Requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor
• May interact with peers and or management levels at a client and or within Accenture
• Scope degree of accountability for assigned tasks, our clients and or the organization, as measured by size of work effort and scale of entity and or program
• Manages small teams and or work efforts if in an individual contributor role at a client or within Accenture

Job Requirements

• The work location for this role will include a mix of working remotely, onsite at a client or in an Accenture office or center

Basic Qualifications

• Minimum 3 years of experience as a SME/Team Lead
• Minimum 2 years’ experience in a Client Facing/Operations environment
• Minimum 2 years’ experience in a Customer Service Call Center environment

Preferred Qualifications

• Group Insurance background
• Proficiency with MS Office applications to include Word and Excel
• Experience in coaching, training and/or auditing
• Experience interacting with all levels of a professional organization and work cross functionally across many teams
• Strong attention to detail and accuracy
• Experience in continuous improvement
• Bachelor's Degree

Professional Skills

• Self-starter and fast learner requiring minimal direction
• Experience exercising discretion while utilizing company policies and practices
• Collaborative and excels in a team environment

Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired as set forth below.
We anticipate this job posting will be posted until 10/15/2026.

Accenture offers a market competitive suite of benefits including medical, dental, vision, life, and long-term disability coverage, a 401(k) plan, bonus opportunities, paid holidays, and paid time off. See more information on our benefits here:

Role Location Annual Salary Range
California $70,350 to $154,800
Colorado $63,800 to $133,700
Connecticut $63,800 to $133,700
District of Columbia $68,000 to $142,400
Illinois $59,100 to $133,700
Maine $54,400 to $113,900
Maryland $63,800 to $133,700
Massachusetts $63,800 to $142,400
Minnesota $63,800 to $133,700
New York $66,300 to $154,800
New Jersey $68,000 to $154,800
Ohio $59,100 to $123,800
Virginia $59,100 to $142,400
Washington $80,200 to $142,400