Date Posted:2026-10-15
Country:United States of America
Location:US-CT-WINDSOR LOCKS-B1A ~ 1 Hamilton Rd ~ BLDG 1A
Position Role Type:Onsite
U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required
As a Delivery Assurance Specialist, you will work closely with internal product teams, operations, supply chain, engineering, logistics, and external customers to monitor delivery performance, address potential delays, and coordinate recovery actions. This role is ideal for a customer-focused professional who thrives in a fast-paced environment, enjoys solving problems, and is motivated by delivering results that strengthen customer satisfaction and business performance.
What You Will Do- Execute delivery assurance objectives for assigned programs, proactively monitoring performance and coordinating actions to support on-time delivery and customer commitments.
- Monitor delivery schedules, program status, and critical customer hardware to identify potential risks, anticipate delays, and initiate timely resolution efforts.
- Collaborate with Collins Product Teams and cross-functional partners to investigate and resolve issues affecting customer requirements and delivery commitments.
- Serve as a primary point of contact for assigned programs, communicating regularly with internal and external customers regarding delivery status, emerging concerns, and recovery actions.
- Track critical customer hardware through shipment and delivery, partnering with logistics and other functional teams to address transportation issues and minimize customer impact.
- Perform escalated expediting activities as needed, coordinating recovery efforts and driving follow-through on actions required to meet customer commitments.
- Support customer delivery meetings by preparing status updates, highlighting delivery risks, communicating outstanding issues, and coordinating follow-up actions.
- Identify and execute process improvements that enhance delivery visibility, strengthen execution, and improve the overall customer experience.
- Utilize delivery assurance systems, SAP, and Microsoft Office applications to maintain accurate program information, monitor progress, and communicate delivery performance.
- Build effective working relationships across functions and organizational levels to facilitate timely decisions, resolve issues, and maintain alignment on customer priorities.
Qualifications You Must Have- Typically requires: A University Degree or equivalent experience and minimum 5 years prior relevant experience, or An Advanced Degree in a related field and minimum 3 years experience
- Experience in delivery assurance, customer support, operations, supply chain, program support, logistics, or a related field.
Qualifications We Prefer- Experience supporting delivery performance, order fulfillment, logistics, or aftermarket operations.
- Experience building relationships and collaborating effectively with internal and external customers.
- Experience with SAP and Microsoft Office applications.
- Experience managing competing priorities, maintain attention to detail, and respond effectively in a fast-paced, customer-focused environment.
What We OfferSome of our competitive benefits package includes:
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- And more!
May be eligible for relocation.
The salary range for this role is 86,800 USD - 165,200 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
Role type definition:
Onsite: Employees who are working in Onsite roles will work primarily onsite. This includes all production and maintenance employees, as they are essential to the development of our products.
Candidates will learn more about role type and current site status throughout the recruiting process. For onsite and hybrid roles, commuting to and from the assigned site is the employee's personal responsibility.
