Date Posted:2026-10-08
Country:United States of America
Location:US-CT-REMOTE
Position Role Type:Remote
U.S. Citizen, U.S. Person, or Immigration Status Requirements: U.S. citizenship is required, as only U.S. citizens are authorized to access information under this program/contract.
Security Clearance Type: None/Not Required
Security Clearance Status: Not Required
As a Delivery Assurance Manager, you will be responsible for driving delivery performance and customer satisfaction across assigned programs. You will work closely with internal product teams, operations, supply chain, engineering, and other functional organizations to identify and resolve delivery risks, improve processes, and ensure customer requirements are met.
What You Will Do- Drive delivery assurance objectives for assigned programs, proactively identifying risks and coordinating actions to support on-time delivery and customer requirements.
- Monitor program delivery performance, customer commitments, and critical hardware to identify potential delays and initiate appropriate recovery actions.
- Work cross-functionally with Collins Product Teams and other departments to resolve issues impacting customer delivery, including coordinating escalated actions when necessary.
- Interface regularly with internal and external customers to communicate delivery status, address concerns, and provide timely updates on recovery plans.
- Monitor the tracking, shipment, and delivery of critical customer hardware and coordinate with appropriate functions to resolve transportation or logistics issues.
- Perform escalated expediting activities when required to recover at-risk deliveries and minimize customer impact.
- Support customer delivery meetings by providing program status, identifying risks and constraints, and coordinating follow-up actions.
- Execute process improvements that strengthen delivery assurance, improve visibility to delivery risks, and enhance the customer experience.
- Utilize delivery assurance systems, SAP, and Microsoft Office tools to monitor performance, maintain accurate information, and communicate program status.
- Develop strong working relationships across functions to facilitate timely issue resolution and maintain alignment on customer commitments.
Qualifications You Must Have- Typically requires a University Degree or equivalent experience and minimum 8 years prior relevant experience, or An Advanced Degree in a related field and minimum 5 years experience
- Experience in customer service, customer support, program management, operations, supply chain, or delivery assurance.
Qualifications We Prefer- Demonstrated ability to build strong relationships and effectively collaborate with internal and external customers.
- Experience coordinating across multiple functions to resolve complex issues and meet customer commitments.
- Experience identifying delivery risks and developing or executing recovery plans.
- Experience with SAP and Microsoft Office applications.
- Ability to manage multiple priorities in a fast-paced environment while maintaining attention to detail.
What We OfferSome of our competitive benefits package includes:
- Medical, dental, and vision insurance
- Three weeks of vacation for newly hired employees
- Generous 401(k) plan that includes employer matching funds and separate employer retirement contribution, including a Lifetime Income Strategy option
- Tuition reimbursement program
- Student Loan Repayment Program
- Life insurance and disability coverage
- Optional coverages you can buy pet insurance, home and auto insurance, additional life and accident insurance, critical illness insurance, group legal, ID theft protection
- Birth, adoption, parental leave benefits
- Ovia Health, fertility, and family planning
- Adoption Assistance
- Autism Benefit
- Employee Assistance Plan, including up to 10 free counseling sessions
- Healthy You Incentives, wellness rewards program
- Doctor on Demand, virtual doctor visits
- Bright Horizons, child and elder care services
- Teladoc Medical Experts, second opinion program
- And more!
Role type definition:
Remote: Employees who are working in Remote roles will work primarily offsite (from home). An employee may be expected to travel to the site location as needed.
*Position is remote; however, if you live within a reasonable commute of a Collins site with other colleagues you interact with, your manager will discuss whether there is a degree of onsite presence associated with this role.
The salary range for this role is 107,500 USD - 204,500 USD. The salary range provided is a good faith estimate representative of all experience levels. RTX considers several factors when extending an offer, including but not limited to, the role, function and associated responsibilities, a candidate's work experience, location, education/training, and key skills.
Hired applicants may be eligible for benefits, including but not limited to, medical, dental, vision, life insurance, short-term disability, long-term disability, 401(k) match, flexible spending accounts, flexible work schedules, employee assistance program, Employee Scholar Program, parental leave, paid time off, and holidays. Specific benefits are dependent upon the specific business unit as well as whether or not the position is covered by a collective-bargaining agreement.
Hired applicants may be eligible for annual short-term and/or long-term incentive compensation programs depending on the level of the position and whether or not it is covered by a collective-bargaining agreement. Payments under these annual programs are not guaranteed and are dependent upon a variety of factors including, but not limited to, individual performance, business unit performance, and/or the company's performance.
This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.
RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.
As part of our commitment to maintaining a secure hiring process, candidates may be asked to attend select steps of the interview process in-person at one of our office locations, regardless of whether the role is designated as on-site, hybrid or remote.
