Dedicated Unified Communications Engineer (Remote)Position Summary
As a Dedicated Unified Communications Engineer, you will be assigned full-time to a single enterprise client, working remotely as an extension of their internal engineering team. You will design, develop, deploy, and support the client's Unified Communications voice, video, and collaboration networks, with a heavy focus on Cisco Webex Cloud as the client continues its migration to Webex while maintaining a smaller on-premises Cisco UC/UCCX footprint. You will work alongside the client's UC engineering resources to ensure proper delivery of functional systems, troubleshoot voice/video system clusters and endpoints, and respond quickly to software and hardware issues-resolving problems on the spot.
Department: Service
Location: Remote - anywhere in the United States
Schedule: Full-time, 8:00 AM - 5:00 PM Eastern Time (8-hour shift, 40 hours per week), with overtime when necessary
Engagement Term: 12-month client engagement
Salary Range: $110,000 - $120,000 USD annually
Key Responsibilities
- Maintain and administer Cisco telephony equipment, including compute nodes, CUBEs, and circuits, as well as Webex Cloud.
- Deploy and maintain Cisco voice and video products across the entire portfolio, including cloud configuration.
- Design, develop, and build Unified Communications voice, video, and collaboration solutions in support of the client's cloud migration.
- Troubleshoot voice communications problems of varying complexity across UC clusters and endpoints.
- Perform intermediate troubleshooting of VoIP traffic across Cisco switches and routers.
- Analyze raw data and packet captures to isolate and resolve issues.
- Respond quickly to software application and hardware issues and resolve problems on the spot.
- Design and build system integrity and connectivity tests to ensure system availability.
- Monitor the health of associated infrastructure and proactively address issues.
- Serve as technical lead on UC projects, providing technical input to planning and execution.
- Mentor other team members and share technical expertise.
- Collaborate with client stakeholders, project managers, and Waterfield engineering teams to ensure seamless delivery.
- Participate in Tier 2 after-hours and on-call support as part of a team rotation.
- Support after-hours and weekend activities such as installations, testing, maintenance windows, and managed events.
- Create and maintain technical documentation, including diagrams, configurations, and operating procedures.
- Provide status reporting on project, maintenance, and support activities.
Qualifications
- Minimum of 5 years of engineering experience in telecommunications.
- Minimum of 5 years of hands-on technical experience with the Cisco Unified Communications suite of products, as well as Cisco Webex Cloud for voice and video.
- Intermediate understanding of networking, including QoS.
- Intermediate-level technical understanding of:
- Cisco Webex Calling (WxC)
- Cisco Webex Contact Center (WxCC) and Cisco Webex Customer Assist
- Cisco Webex Video and video conferencing, including hardware/endpoints
- Cisco Unified Communications Manager (CUCM) and Cisco Unity Connection
- Voice gateways, routers, and switches
- Cisco CUBE routers and/or other SBC solutions
- Cloud carrier (cloud PSTN) services
- Familiarity with Cisco UCCX is a plus.
- Strong collaborator who delivers a world-class client experience; thrives in a fast-paced, client-focused, team-oriented environment; and executes in a way that encourages creativity and continuous improvement.
- Excellent written and verbal communication skills.
- Bachelor's degree in Computer Science, Engineering, or a related field preferred.
Additional Requirements
- Relevant Cisco certifications preferred (e.g., CCNP Collaboration, Webex certifications).
- Availability to work flexible hours to accommodate after-hours and weekend activities such as installations, testing, and managing events.
- Ability to participate in a Tier 2 after-hours / on-call rotation.
- Ability to work remotely full-time as a dedicated resource to a single client.
- Must reside and work in the United States.
- Ability to work 8:00 AM - 5:00 PM Eastern Time regardless of home time zone, with overtime when necessary.
- Ability to travel to client sites as needed.
Physical Requirements
- Sitting: Ability to be able to sit for long periods of time.
- Lifting: Ability to lift equipment and or tools up to 20 pounds.
- Vision: Normal or corrected vision to read schematics, technical documentation, and screens for extended periods.
- Hearing: Normal or corrected hearing to communicate with colleagues and customers.
