2-3 years of dealership service experience essential.
General understanding of vehicle mechanical operations.
ASE certification is preferred but not mandatory.
Sales experience is a plus, enhancing customer interaction.
Professional appearance is required for customer-facing role.
Strong communication skills, both orally and in writing.
Responsibilities
Schedule service appointments for customers efficiently.
Gather customer and vehicle data before their arrival.
Provide a friendly and timely greeting to each customer.
Deliver accurate written cost estimates for labor and parts.
Maintain ongoing communication with customers about repair progress and any cost changes.
Conduct test drives or coordinate with a test technician as required.
Advise customers on vehicle maintenance in accordance with manufacturer guidelines.
Benefits
Professional development opportunities.
A safe working environment with compliance to all regulations.
Customer-focused work setting aimed at high satisfaction ratings.
Full Job Description
Annual Salary Range:
$75,000 to $120,000/year
**Must have 2-3 years prior dealership service experience**
Job Description
Schedules service appointments.
Obtains customer and vehicle data prior to arrival when possible.
Greets customers in a timely, friendly manner.
Provides a complete and accurate written cost estimate for labor and parts. Establishes "promised time".
Checks on progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promise time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed.
Test-drive the vehicle or refer to the test technician as necessary.
Maintain Customer Satisfaction Index rating at least comparable to that of the manufacturer, zone or branch average.
Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers' specifications, using maintenance menus.
Maintains a dealership-prescribed standard for "hours per customer repair order written."
Understands and follows federal, state and local regulations, such as those governing the disposal of hazardous wastes, OSHA right-to-know, etc.
Follows all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.
Qualifications
High school diploma or the equivalent.
Ability to read and comprehend instructions and information.
Two years of experience in a dealership position.
General knowledge of vehicle mechanical operations.
ASE certification preferred.
Sales experience preferred.
Professional personal appearance.
Excellent oral and written communication skills.
All applicants must be authorized to work in the USA
All applicants must perform duties and responsibilities in a safe manner
All applicants must be able to demonstrate ability to pass pre-employment testing to include background checks, MVR, drug test, credit report, and valid driver license
