3-5 years of automotive parts management experience
Experience as a Parts/Service Manager or Advisor recommended
Excellent customer service skills
ADP experience is a plus
Ability to analyze, problem-solve, and multi-task
Self-motivated with a strong team presence
Strong written and communication skills
Stable work history with valid driver's license
Professional appearance and work ethic
Responsibilities
Oversee department operations, personnel, marketing, and profitability
Train and manage parts sales professionals on procedures and productivity
Encourage and inspire counter personnel to ensure customer loyalty
Forecast sales, gross profits, and expenses
Maintain customer satisfaction and handle guest concerns
Develop and enforce customer relations policies
Conduct weekly meetings to set goals and track progress
Collaborate with vendors and dealership management
Benefits
Fast-paced work environment
Paid training and development
Career growth opportunities
Medical and dental coverage after 2-month waiting period
Paid vacation
401(k) with employer matching
Full Job Description
Parts Director positions are in a variety of dynamic and profitable dealerships including import, luxury and domestic brands across the country. These stores offer aggressive compensation packages based on experience. Also, there are highly competitive benefits with an outstanding 401(k) that includes an employer match.
Responsibilities:
Responsible for the operations, personnel, marketing and profitability of the department
Train and manage all parts sales professionals on dealership procedures and productivity
Observe, encourage and inspire parts counter personnel to secure customer loyalty
Forecast sales, gross profits and expenses
Maintain above national average CSI score and follow up with all guest issues or concerns to ensure customer satisfaction
Develop and execute effective customer relations policies
Hold weekly departmental meetings and set sales and parts goals
Interact with outside vendors and other dealership management
