About the roleAre you passionate about revolutionizing the automotive dealership industry? At BizzyCar, we empower dealerships with cutting-edge software solutions that optimize operations, boost profitability, and elevate customer satisfaction. We're looking for a Dealer Relations Manager to be the driving force behind our dealer partnerships, ensuring they thrive with our innovative technology.
This role blends relationship management, product expertise, and strategic growth in an environment where your impact is felt daily. If you thrive on building meaningful connections, delivering results, and tackling challenges in a fast-paced industry, we want you on our team.
What you'll do- Build Relationships That Matter
- Be the trusted advisor for dealership partners, from Dealer Principals to Service Managers, ensuring seamless adoption of our software.
- Deliver exceptional onboarding, proactive support, and ongoing training to enhance dealership operations.
- Serve as the face of BizzyCar, fostering strong, lasting partnerships with dealership teams.
Drive Success with Product Expertise- Lead product implementations and communicate new features and updates effectively.
- Strategically align our software with dealership workflows to maximize efficiency and customer satisfaction.
- Conduct quarterly business reviews, ensuring dealerships achieve and exceed their goals with our solutions.
Expand and Elevate Partnerships- Identify growth opportunities, including upselling additional features and driving renewals.
- Encourage dealerships to refer new customers, leveraging success stories and positive relationships.
- Collaborate with internal teams to continuously improve the dealer experience.
Track and Deliver Results- Monitor account health using tools like HubSpot, proactively addressing challenges and ensuring retention.
- Analyze dealership performance metrics to deliver actionable insights and recommendations.
- Report on key performance indicators, contributing to BizzyCar's growth and success.
We're Looking ForExperience & Education:- Bachelor's degree in Business, Marketing, or a related field preferred.
- 3-5+ years in sales, account management, customer success or service, preferably in a retail environment.
- Must have automotive dealership or automotive tech experience.
- Proven track record in franchise dealership operations or selling integrated solutions to dealerships.
- Account risk mitigation or save motion experience is preferred.
Skills & Competencies:- Tech-savvy, with experience using CRM tools (HubSpot), Microsoft Office Suite, and virtual collaboration tools.
- Strong business acumen with an ability to translate product features into dealership success stories.
- Exceptional communication and relationship-building skills, from the service lane to the boardroom.
- Self-motivated, resilient, and adaptable in a fast-paced, startup environment.
- Experience in negotiating win-win solutions and managing complex accounts with finesse.
Additional Requirements:- Ability to travel up to 75-100%, including overnight stays.
- Valid driver's license.
- Willingness to work extended hours and be on-call as needed.
What we Offer- Competitive base salary $80,000-$90,000 + variable compensation (OTE $120,000)
- Comprehensive health benefits - medical, dental, and vision coverage
- 401(k) plan + Equity
- Paid time off, including vacation, sick leave, and paid holidays
- Career growth opportunities
- Ongoing training and development
- Supportive, collaborative team culture
