Manager,DatabaseAdministration&EnterpriseApplicationSupportThe Manager of Database Administration & Enterprise Application Support is responsible for leading a team that provides administration, maintenance, support, and continuous improvement of the organization's database platforms and enterprise applications. This role ensures the availability, performance, security, and reliability of critical business systems while driving operational excellence and delivering exceptional customer service to business stakeholders.
The ideal candidate combines strong technical expertise with proven leadership experience, possessing the ability to manage both strategic initiatives and day-to-day operations.
Key ResponsibilitiesLeadership & Management- Lead, mentor, and develop a team of Database Administrators and Application Support Analysts.
- Establish performance goals, development plans, and operational metrics.
- Foster a culture of accountability, collaboration, and continuous improvement.
- Manage workload prioritization, resource allocation, and escalation processes.
Database Administration- Oversee administration and support of Microsoft SQL Server environments.
- Ensure database availability, performance, integrity, backup, and recovery capabilities.
- Develop and maintain database standards, procedures, and best practices.
- Monitor database health and proactively address performance issues.
- Support capacity planning, upgrades, migrations, and disaster recovery initiatives.
Enterprise Application Support- Manage support and maintenance of enterprise business applications.
- Partner with business stakeholders to resolve issues and identify enhancement opportunities.
- Coordinate application upgrades, patches, testing, and deployments.
- Ensure system reliability and compliance with security and operational standards.
- Lead root cause analysis and problem management activities.
Operational Excellence- Develop and maintain service level objectives and operational metrics.
- Drive process improvements and automation initiatives.
- Ensure appropriate documentation of systems, processes, and procedures.
- Participate in strategic technology planning and roadmap development.
- Manage vendor relationships and support contracts as needed.
QualificationsRequired- Bachelor's degree in Information Technology, Computer Science, or related field, or equivalent experience.
- 7+ years of progressive experience supporting Microsoft SQL Server environments.
- 3+ years of leadership or management experience.
- Strong understanding of database performance tuning, backup/recovery, and high-availability solutions.
- Experience supporting enterprise business applications in a production environment.
- Strong troubleshooting, analytical, and problem-solving skills.
- Excellent communication and stakeholder management abilities.
Preferred- Experience with ERP, financial, operational, or healthcare applications.
- Experience with cloud-hosted database and application platforms.
- Familiarity with ITIL principles and service management practices.
- Experience with monitoring, automation, and scripting technologies.
- Microsoft SQL Server certifications or related technical certifications.
Knowledge, Skills & Abilities- Microsoft SQL Server Administration
- Database Performance Tuning and Optimization
- Backup, Recovery, and Disaster Recovery Planning
- Enterprise Application Support and Lifecycle Management
- Incident, Problem, and Change Management
- Team Leadership and Staff Development
- Vendor and Stakeholder Management
- Process Improvement and Operational Excellence
- Project and Resource Management
