Day Center Manager

Day Center Manager

Salary & Status: Annual $81,444.91 - 99,008.09 per year/Exempt Schedule: Monday-Friday, 7am-3:30pm

(Schedule flexibility may apply)

Responsible to: Shelter Services Director

Job Description

This position responsible for working in conjunction with the Shelter Services Director and Partner Agencies to maintain the member services of our Native organization. This position reports directly to the Shelter Services Director. The position requires sensitivity to the needs of homeless and low income American Indians as this position works in our Pioneer Square Day Center which predominantly serves the low-income and homeless community.

The Day Center Manager's role is to oversee and manage all of the Chief Seattle Club member services and programs and supervise the Member Services Coordinators, Front Desk Coordinators and program case managers. The Day Center Manager promotes safety and wellness throughout the member day area.

This position requires excellent oral and written communication skills, and the ability to prioritize and manage multiple projects. They will work efficiently under pressure and creatively resolve issues that arise. The position represents the organization with confidence and professionalism. The Day Center Manager will have excellent interpersonal relations with the ability to work effectively and efficiently with the Shelter Services Director to implement new programs and initiatives.

Goals and objectives are established for the Day Center Manager and evaluated and conducted by the Shelter Services Director.

JOB DUTIES:

• Oversee the following CSC programs: Member Services, and Partner Agency Services.
• Establish working relationship with Partner Agencies and coordinate monthly Partner meetings.
• Ensure that the duties of the Member Service Coordinators and Front Desk Coordinators are accurately fulfilled.
• Meet with department team in weekly meetings to ensure programs is appropriately run.
• Conduct annual evaluations for department staff.
• Assist with interviewing new members who come into the Day Center and approve member applications.
• Collaborate with the Development Manger on donation campaigns for items such as clothing or Amazon wish lists.
• Create and maintain monthly statistics report, including tracking the number of members served each day, membership demographics, and services received within member services and submit for monthly Board Reports.
• Assist the Operations Director of CSC as needed and gather information supporting programs and services budgetary matters.
• Coordinate and plan the year's Program activities and cultural events for the Club.
• Collaborate with the Kitchen department on cultural events for the Club.
• Interact and cooperate with all company employees. Build trust with and value others' opinions, communicate and collaborate effectively, solve problems creatively and demonstrate high integrity.
• Assume additional responsibilities and perform other special projects as assigned.

Minimum Requirements:

• BA or equivalent work experience.
• Minimum 2 years supervisory experience; preferably in a non-profit social service setting.
• Excellent typing, verbal, written and communication skills.
• Proficient in Microsoft applications (Outlook, Word, Excel)
• Organized and creative
• Leadership and teambuilding skills is a must.
• Ability to handle complaints/conflicts in a calm and professional manner.
• Experience working with homeless and/or low income population.
• Experience working with Native American population and/or strong awareness of Native Culture.
• Must possess a valid WA state driver's license & 3 year clean driving record.

Physical requirements:

• Most positions at CSC are exposed to members of the community who have experienced or are experiencing trauma in various forms including but not limited to: domestic violence, sexual violence, homelessness, unemployment, financial hardship, etc. As a result, staff are at risk of secondary trauma. Employees are encouraged to seek external support and maintain self-care when working indirectly or directly with clients. Mental health care referrals for employees is available.
• Continually sitting doing indoor work or sitting at a computer.
• Frequently uses hands and wrists, handling, grasping and reaching in using telephones, computers, fax machines and other office equipment and supplies.

Benefits:Accrued Sick, Vacation, and Mental Health PTO, access to Employee Assistance Program, Employer paid health insurance benefits

Benefits Summary:

Full-time employee benefits package includes:

• Medical, Dental, Vision, and an Employee Assistance Program
• Public Transportation (ORCA) pass
• 401(k) Retirement Plan
• Paid Time Off, Holiday Pay
• Transparent Pay Schedule
• Internal Hiring and Encouraged Advancement