Datacenter Facilities Support Engineer

Prophecy Technologies

$80K — $95K *
Technical Services
5 - 7 years of experience
Job Overview by Ladders

Qualifications

  • 6-8 years of relevant experience in datacenter operations or facilities management
  • Proficiency in Windows operating systems and Powershell scripting
  • Familiarity with facility infrastructure and maintenance processes
  • Experience coordinating with vendors for maintenance and repairs
  • Strong communication skills for collaboration across teams

Responsibilities

  • Perform routine inspections and preventive maintenance in the datacenter
  • Coordinate with vendors for maintenance and emergency repairs
  • Respond to facility alarms and outages to ensure quick resolution
  • Support planned maintenance and follow change management practices
  • Maintain facility documentation, including logs and SOPs
  • Contribute to capacity planning for power and cooling resources
  • Participate in disaster recovery and business continuity planning

Benefits

  • Opportunity for occasional travel to Virginia for hands-on support
  • Onsite position, fostering direct collaboration with teams and stakeholders
  • Permanent role with potential for growth within the organization
  • Development opportunities in a fast-paced datacenter environment
  • Engagement in critical support functions for business operations
Full Job Description
Role Overview:

This role is for a Datacenter Facilities Support Engineer based in Atlanta/Lithia Springs, requiring onsite support from the Datacenter. Candidates should be willing to relocate if not local. The position also involves occasional travel, approximately once every two months, to VDC (Virginia) for 2-3 days. Strong communication skills are a primary requirement for this role.

Key Responsibilities:
  • Perform routine inspections, preventive maintenance, and health checks within the datacenter.
  • Coordinate effectively with vendors for scheduled maintenance activities and emergency repairs.
  • Respond promptly to facility alarms, incidents, and outages, ensuring timely resolution to minimize disruption.
  • Support planned maintenance activities and adhere to change management processes.
  • Maintain comprehensive facility documentation, including maintenance logs, Standard Operating Procedures (SOPs), and asset records.
  • Support capacity planning efforts for power, cooling, and rack space within the datacenter.
  • Participate actively in disaster recovery and business continuity planning and execution.
  • Collaborate with IT infrastructure, network, and operations teams to ensure seamless support for business-critical services.

Required Skills:
  • Windows
  • Platform
  • Facilities
  • Windows Powershell

Qualifications:
  • 6-8 years of experience

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