WHAT YOU'LL DO

• Analyze customer behavior, product usage, and business performance to surface insights tied to core metrics like ARR, retention, and sales efficiency
• Frame ambiguous business questions into clear analytical approaches and recommendations
• Build models, frameworks, and narratives that influence strategy, prioritization, and tradeoffs
• Identify customer friction and risk early-and help teams act before issues escalate
• Enable teams to self-serve on foundational analytics so you can stay focused on higher-impact work

WHO YOU'LL WORK WITH

Data science and analytics is a centralized, company-level function that partners closely across teams at Retool.

• Product and Engineering to inform product direction, roadmap, and prioritization
• GTM teams, such as Marketing, Sales, Customer Success, and RevOps, to understand acquisition, expansion, and retention dynamics
• Executive leadership-supporting strategic decisions across the company with clear, customer-grounded insights

THE SKILLSET YOU'LL BRING

We're looking for someone who's comfortable operating in fast-moving, evolving environments, is comfortable making progress with imperfect information, and who enjoys owning problems end-to-end.

• 5+ years of experience working in data science and/or product analytics
• Experience working in startup or high-growth environments, especially B2B SaaS
• Strong SQL proficiency with an eye for writing performant, robust queries
• Comfort operating in ambiguity and proactively identifying and defining business problems
• Experience helping teams shift from intuition-driven to data-informed decision-making
• Exposure to experimentation, forecasting, or predictive modeling
• Experience designing data models and building pipelines to unblock yourself
• Strong ability to synthesize complex information (data, context, and constraints) into clear, concise narratives for business stakeholders
• Comfort moving quickly by default to produce actionable insights-and slowing down when the cost of a wrong decision is high
• Ease context-switching across problem areas and teams, from high-level strategy to low-level details as needed

For candidates based in the United States, the pay range(s) for this role is listed below and represents base salary range for non-commissionable roles or on-target earnings (OTE) for commissionable roles. This salary range may be inclusive of several career levels at Retool and will be narrowed during the interview process based on a number of factors such as (but not limited to), scope and responsibilities, the candidate's experience and qualifications, and location.

Additional compensation in the form(s) of equity and/or commission are dependent on the position offered. Retool provides a comprehensive benefit plan, including medical, dental, vision, and 401(k). Pay and benefits are subject to change at any time, consistent with the terms of any applicable compensation or benefit plans.

The base pay range for this role is $182,800 - $250,000 per year.

Retool offers generous benefits to all employees and hybrid work location. For more information, please visit the benefits and perks section of our careers page!

Retool is currently set up to employ all roles in the US and specific roles in the UK. To find roles that can be employed in the UK, please refer to our careers page and review the indicated locations.