5+ years of experience in Implementation Management, Customer Success, or Project Management in a complex software environment.
Proven track record of delivering large-scale, cross-functional technical programs.
Strong understanding of the software development lifecycle (SDLC) and agile methodologies.
Exceptional communication and interpersonal skills to influence diverse stakeholders.
Excellent problem-solving abilities with a proactive risk mitigation approach.
Ability to thrive in a dynamic startup environment.
Experience in fintech is a plus, but not required.
Responsibilities
Lead end-to-end data migration efforts with clients to ensure successful deployment.
Drive cross-functional coordination among teams to ensure alignment and understanding.
Optimize development processes for enhanced efficiency and quality.
Manage stakeholder expectations by communicating program status and risks.
Mitigate risks and resolve issues impacting program delivery.
Define and track success metrics for programs, providing data-driven insights.
Benefits
Competitive salary with equity stake and 401(k) plan.
Comprehensive medical, dental, and vision benefits for health and well-being.
Daily lunch and dinner provided for in-office team members.
Pre-tax commuter benefits for public transit, rideshares, and parking.
Company-wide orientation and ongoing learning opportunities with 360-degree feedback.
Quarterly budgets for team outings and activities.
Flexible paid time off with no annual limit, plus sick days and 11 company holidays.
12 weeks of fully paid leave for both birthing and non-birthing parents.
Full Job Description
About the Role
Valon is rebuilding the mortgage servicing industry from the ground up. We're looking for a Data Implementation Manager to join our team and help us coordinate and launch complex data deployment workstreams that will revolutionize how mortgage servicers operate.
In this role, you'll be instrumental in coordinating efforts across multiple teams (data, deployment strategy, engineering, product), ensuring seamless communication, and driving the successful delivery of our most critical initiatives.
What You'll Do
Lead End-to-End Data Migration: Work directly with clients to make sure their data is properly migrated and transformed for successful deployment.
Drive Cross-Functional Coordination: Facilitate effective communication and collaboration between data, deployment strategy, engineering, product, and other stakeholders to ensure alignment and shared understanding.
Optimize Development Processes: Identify and implement process improvements to enhance efficiency, predictability, and quality across the development lifecycle.
Manage Stakeholder Expectations: Proactively communicate program status, risks, and dependencies to all relevant stakeholders, ensuring transparency and alignment.
Mitigate Risks and Resolve Issues: Identify potential roadblocks and actively work to resolve technical, operational, and organizational challenges that may impact program delivery.
Define and Track Metrics: Establish clear success metrics for programs and regularly track progress, providing data-driven insights to inform decision-making.
What You'll Bring
5+ years of experience as an Implementation Manager, Customer Success Manager, or PM in a fast-paced, complex software development environment.
Proven track record of successfully delivering large-scale, cross-functional technical programs.
Strong understanding of the software development lifecycle (SDLC) and various agile methodologies.
Exceptional communication and interpersonal skills, with the ability to influence and align diverse stakeholders.
Excellent problem-solving abilities and a proactive approach to identifying and mitigating risks.
Ability to thrive in a dynamic, rapidly evolving startup environment.
Prior experience in fintech team is a plus, but not required.
Benefits
Compensation: competitive salary with a meaningful stake in the company via equity, and 401(k) plan. The base salary range reflects multiple levels. We assess level based on a combination of experience and interview performance.
Health & well-being: we'll invest in your physical and mental well-being with comprehensive medical, dental, & vision benefits.
Free Food: daily lunch, and dinner provided through Forkable for in-office team members.
Commuter benefits: pre-tax deductions for public transit, rideshares, and parking to simplify your daily commute.
Grow together: company wide orientation for you to successfully onboard and other learning & development opportunities including regular review cycles that feature 360-degree feedback.
Play together: quarterly budgets for team and company outings. Use it for team swag, cooking classes, or team dinners.
Generous time off: flexible paid time off with no annual limit, sick days, and 11 company holidays.
Baby bonding time: 12 weeks of fully paid leave for both birthing and non-birthing parents, so you can spend uninterrupted time welcoming and caring for your newest family member.
Throughout the interview process, please remember that emails will only be from valon.com email addresses. We will never ask for any personally identifiable information during the interview process itself. Please reach out to [redacted] if you have any requests to verify the authenticity of an outreach.
