Purpose:Support the data governance team in the formation and execution of a data governance framework, strategies, standards and the execution of the Client File Run Process. Second level support in response to customer's queries. Collaborate with team members to ensure product delivery. Work with Product Specialist to ensure customers follow rates, guidelines, coverages. Work with corporate Underwriting and Client Operation Managers to ensure adherence to the file specification guidelines. Assist in the development of any new specifications for existing or future products. Create user stories, as needed, for system defects and/or enhancements. Review of tasks completed within the Operational Systems to ensure quality of data.
Functions:Monitors Master Data Management global keys and correct as necessary to ensure quality of global keys. Works with Product Associates to answer any second level support questions.
Oversees day to day file data quality and operational time spent. Meets with Data Governance team to review and determine next steps/communications.
Performs occupancy of North American Industry Classification System (NAICS) maintenance. Identifies missing aligned codes, works with customers to get proprietary definitions, and ensures IT teams have all the information to update tables and systems. Provides file specification change UAT sign off as needed.
Meets with clients when needed to discuss file processing.
Education and Experience:- Bachelor's degree in business or IT and/or equivalent work experience is required
- 3+ years' experience in data intake and working knowledge of P&C insurance company and agency operations, business processing systems, workflow documentation, and reporting
- Good understanding of all HSB's Products/coverages preferred
- Proficient in data analysis and data quality, customer communication knowledge
Knowledge and Skills:- Proficient in SQL
- Proficient in Microsoft Excel
- Proficient verbal and written communication skills
- Team player
- Solid interpersonal and problem-solving skills
- Proficient organizational skills
- Skilled in Microsoft Office Suite
- Adaptable to change
- Highly organized
- Skilled in multi-tasking
This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Other duties, responsibilities and activities may change or be assigned at any time with or without notice.
We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:
- Two options for your health insurance plan (PPO or High Deductible)
- Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
- Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
- Prescription drug coverage (included in your health insurance plan)
- Short and Long Term Disability coverage
- Vision and dental insurance plans
In addition to the above insurance offerings, our employees also enjoy:
- A robust 401k plan with up to a 5% employer match
- A retirement savings plan that is 100% company funded
- Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
- Eligibility to receive a yearly bonus as a Munich Re employee
- A variety of health and wellness programs provided at no cost
- A hybrid environment that gives you a choice in where and how you get work done
- A corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shop
- An on-site complimentary workout facility as well as walking trails on campus grounds
- On-site wellness center complete with nurse practitioner
- Financial assistance for adoptions and infertility treatment
- Paid time off for eligible family care needs
- Tuition assistance and educational achievement bonuses
- Free parking
- A corporate matching gifts program that further enhances your charitable donation
- Paid time off to volunteer in your community
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Exempt
