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Primary Duties and Responsibilities - Process approved requests to create, update, correct, or retire customer, location, route, item/SKU, vendor, pricing, and related ERP reference data.
- Validate requests for completeness, required approvals, business-rule compliance, duplicate risk, effective dates, and downstream impact before updating ERP records.
- Apply established naming conventions, coding standards, source-of-truth rules, required fields, and data-quality controls across assigned master-data domains.
- Perform recurring data-quality reviews, reconciliations, and audits; investigate missing, duplicate, inconsistent, outdated, or incorrectly mapped records.
- Coordinate issue resolution with business data owners, requestors, ERP support, integration teams, and other technical resources.
- Maintain cross-system mappings and verify that master data remains consistent across Microsoft Dynamics NAV, Dynamics 365 Business Central, integrations, reporting platforms, and approved downstream systems.
- Support new-item, customer/location, route, vendor, pricing, and related setup processes using approved workflows and documented procedures.
- Maintain request status, validation evidence, approval history, change records, exception details, and audit-ready documentation.
- Identify repetitive data-maintenance and validation activities that can be simplified or automated.
- Build and maintain practical Power Automate workflows and lightweight Power Apps or low-code tools for intake, approvals, validations, notifications, exception routing, and status tracking within established standards.
- Test workflow changes, document dependencies and support procedures, monitor automated processes, and troubleshoot or escalate failures.
- Support data mapping, cleansing, migration validation, setup-data readiness, NAV-to-Business Central comparisons, reconciliation, testing, cutover, and post-deployment data stabilization.
- Create and maintain data dictionaries, standard operating procedures, data-entry guides, validation checklists, ownership records, and exception-handling documentation.
- Provide clear communication and user guidance on data requirements, request status, corrections, and approved procedures.
- Recommend improvements that strengthen data quality, reduce rework, improve traceability, and streamline master-data processing.
- Support and adhere to Franz Core Values.
- Perform other related duties as assigned.
Preferred Education/Experience - Associate or bachelor's degree in Information Systems, Business, Data Management, Supply Chain, Computer Science, or a related field; or an equivalent combination of education, technical training, and relevant experience.
- Experience with Microsoft Dynamics 365 Business Central, Microsoft Dynamics NAV, or a comparable ERP platform.
- Experience supporting customer, item/SKU, vendor, route, pricing, or related reference-data processes.
- Experience with Microsoft Power Automate and Power Apps for workflow, approval, notification, validation, or intake solutions.
- Familiarity with Dataverse, APIs, SSIS/ETL processes, or ERP integrations.
- Experience supporting ERP implementations, data migrations, system cutovers, or post-deployment stabilization.
- Experience with data mapping, data cleansing, duplicate detection, cross-system reconciliation, or migration validation.
- Experience in manufacturing, food production, distribution, retail, logistics, or supply-chain environments.
- Familiarity with data governance, data stewardship, internal controls, or audit-support practices.
Critical Skills and Expertise - One to two years of relevant experience in ERP master data, data governance, business systems, data operations, process improvement, workflow automation, or a related field.
- Experience creating, maintaining, validating, or reconciling master or reference data in an ERP or other enterprise business application.
- Understanding of data-quality concepts, including completeness, accuracy, consistency, uniqueness, timeliness, validation, and auditability.
- Experience following documented data standards, approval workflows, change controls, and security requirements.
- Strong Microsoft Excel skills for data comparison, cleansing, validation, and analysis.
- Working SQL skills for approved data investigation, record comparison, and reconciliation.
- Experience documenting procedures, data definitions, business rules, test results, exceptions, and corrective actions.
- Ability to investigate data issues, identify likely causes, coordinate resolution, and validate completed corrections.
- Ability to translate repetitive business processes into clear workflow requirements and support practical automation solutions.
- Strong analytical, organizational, problem-solving, and attention-to-detail skills.
- Strong written and verbal communication skills with the ability to work effectively with business users, data owners, and technical teams.
- Ability to manage multiple priorities while maintaining accuracy and following established procedures.
