WHAT YOU'LL DO- Help maintain hardware in the data center, including tasks such as configuration, maintenance, monitoring, and troubleshooting assistance
- Help diagnose and resolve system/compute/network issues to restore functionality
- Ensure new server, storage and network infrastructure is properly racked, labeled, cabled, and configured
- Troubleshoot server hardware and software issues
- Become a subject matter expert on all the physical technical aspects of the data center build, from power deployment to containment solution to cabling infrastructure
- Proactively monitor onsite hardware to get ahead of any failures
- Work closely with HW Support team to ensure data center infrastructure-related support tickets are resolved
- Work with RMA team to ensure faulty parts are returned and replacements are ordered
- Create installation standards and documentation for placement, labeling, and cabling to drive consistency and discoverability across all data centers
REQUIREMENTS- 2+ years of experience in data centers and technically proficient about critical infrastructure systems supporting data centers, such as power distribution, air flow management, environmental monitoring, capacity planning, DCIM software, structured cabling, and cable management
- Strong Linux administration experience
- Experience setting up networking appliances (Ethernet and InfiniBand)
- Attention to detail: precision in debugging work (such as cabling, patching, or configuring equipment), documenting fixes and changes
- Resourceful Problem-solver: doesn't need to be explicitly told to solve an issue, can figure out solutions under constraints
- Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
- Must be able to prioritize tasks and react quickly to issues
- Strong analytical and communication skills: collaborate closely with our network engineers, SREs, on-site remote hands, and operations team to resolve issues and ensure smooth deployments
NICE TO HAVE- Experience in HPC environments
- Experience working with Dell or Nvidia equipment
We are committed to offering competitive compensation that reflects the value each team member brings to our mission. Final offers are based on factors such as experience, skills, geographic location, and role expectations. In addition to base salary, our total rewards package for eligible roles includes a discretionary bonus, a meaningful equity component, and comprehensive benefits.
The anticipated annual base salary range for this role is:
$80,000-$90,000 USD
Benefits and PerksWe offer a comprehensive and competitive benefits package designed to support our employees' health, well-being, and long-term success. Benefits may vary by location, team, and role.
Benefits include:- Comprehensive medical, dental and vision coverage (U.S.); Private medical and dental insurance (U.K.)
- Retirement and financial wellness support (U.S.); Pension contribution (U.K.)
- Generous paid time off, plus holidays
- Paid parental leave
- Professional development support
- Wellness and work-from-home stipends
- Flexible work environment
